Maranda Gibson

LATEST ARTICLES ( 89 )

• Conference Calls That Have Little Action – Lots of Waiting

  Did you know that the average NFL game only has eleven minutes of action? Think about that this weekend when you’re glued to the screen for a couple of hours an... Read more

  Posted on 19 January 2015 BUSINESS

• Ease Your Customers Through Change

  

  I’ve always thought that the way people adjust to change is a lot like how to they get into a swimming pool. Even on the hottest of hot days, there are some... Read more

  Posted on 24 December 2014 BUSINESS

• How to Market Like a Teenage Girl

  

  A few weeks ago I came across a story that should have surprised me, but it didn’t. Anna Todd just signed a six-figure deal for a trio of books and subsequent... Read more

  Posted on 08 December 2014 BUSINESS

• 17 Tips For More Productive Conference Calls - New Bonus Tips!

  

  Conference calls have become an important part of corporate business life and yet they are not always used to their best advantage. Read more

  Posted on 20 November 2014 BUSINESS

• Evolving Your Business

  

  The World Series wrapped up last week and the San Francisco Giants won by beating the Cinderella-story Kansas City Royals in game seven. Read more

  Posted on 10 November 2014 BUSINESS

• Full Service Conference Calls

  

  The goal of any business that promises “full-service” is to provide a single place that a customer can go to get everything they might need. Read more

  Posted on 21 October 2014 BUSINESS

• 3 Marketing Lessons Learned from Civilization

  

  My favorite kinds of games are the kinds that are different every time you play. I have enjoyed playing simulation games since I was a nerdy junior high kid. Read more

  Posted on 08 October 2014 BUSINESS

• How to Anticipate Customer Needs

  

  After over ten years in customer service, I have learned a lot about how people communicate and how they find out the information they need. Read more

  Posted on 30 September 2014 BUSINESS

• The Reveal

  

  I was recently at a Reveal Party (this is a way to announce what the gender of a baby will be with those that will be important to this child’s life). Read more

  Posted on 24 September 2014 BUSINESS

• How to Fill Out Customer Surveys

  

  In my previous job, customers had the ability to go online and fill out an NPS (Net-Promoter Score) survey on their experience. Read more

  Posted on 18 September 2014 BUSINESS

• Four Ways Your Speakerphone is Ruining Your Conference Call

  

  Did you know that your speakerphone might be ruining the sound quality of your conference based on simple things like volume and design? Read more

  Posted on 09 September 2014 BUSINESS

• Three Simple Tips for Social Media Crisis Management

  

  The big story over the weekend was Comcast business and residential services being down across the United States. From South Carolina to California, most major... Read more

  Posted on 26 August 2014 BUSINESS

• Secrets to Successful Conference Calls Part 2 – The Right Provider

  

  Last week, I talked to you about how planning and execution are important to having a successful conference call. Despite your new found ability to plan a... Read more

  Posted on 30 July 2014 BUSINESS

• Secrets to Successful Conference Calls: Part One – Setup and Testing

  

  Everyone knows that the first step to hosting a conference call is finding the best conference call provider. After you know who you’re going to use as your... Read more

  Posted on 16 July 2014 BUSINESS

• Distracted on a Conference Call – It’s Probably Your Brain’s Fault

  

  If you find yourself distracted on conference calls, you might feel like you have a case of Monday’s – Friday’s. While that may be true, your distraction could... Read more

  Posted on 02 July 2014 BUSINESS

• 10 Things You Hate About Conference Calls

  

  For the most part, our users see conference calls as a necessity to any business. They save you from traveling long distances to have meetings and get things... Read more

  Posted on 20 June 2014 BUSINESS

• Solving Invalid Code Messages

  

  Invalid code messages are one of the biggest topics we get calls about. Getting an invalid code message happens to all of us and no matter what the reason; the... Read more

  Posted on 09 June 2014 BUSINESS

• How to Introduce Your Company In Presentations

  

  This week, I've been working closely with a new customer about setting up a large event. He’s never done an event like this before and wasn't entirely sure wher... Read more

  Posted on 05 June 2014 BUSINESS

• How Much to Charge for a Webinar

  

  Webinars and conference calls can be a great way to reach more consumers and make connections for sales. More and more it's becoming a viable strategy to... Read more

  Posted on 08 May 2014 BUSINESS

• Recording Consent Laws – What to Know

  

  One of the questions we get often is about the legality of recording conference calls. Recent events have raised the question of when is it legal to record a... Read more

  Posted on 01 May 2014 BUSINESS