Jnoble100

LATEST ARTICLES ( 93 )

• Why Is Customer Experience So Bad?

  A huge generalisation but why is customer service not where it should be today (particularly when it comes to big organisations and call centres)? 5 common... Read more

  Posted on 19 December 2023 TECH

• Customer Success Has Changed

  The world has changed and very rapidly over the last few years and our what were "traditional" customer success teams and functions have shifted massively and... Read more

  Posted on 12 December 2023 TECH

• Strategic Customer Success for Growth: A Guide for CSMs and Business Leaders

  In the fast-paced world of SaaS and technology, Customer Success Managers (CSMs) are the linchpins of growth. But are you working strategically with your... Read more

  Posted on 16 October 2023 TECH

• New Customers Only

  

  "New customers only"... ... this is a phrase I really don't like to hear but sadly it's still widely used in many B2C industries and businesses - including... Read more

  Posted on 13 May 2022 TECH

• Combined Thoughts on “Everything As A Service”

  

  These are some thoughts captured and co-written by Stephen Danelutti and Jason Noble, two long time contributors to the world of Everything As a Service (XaaS)... Read more

  Posted on 04 July 2020 TECH

• A Practical Guide to Customer Centricity

  

  We know the theory and we know we need to be more customer centric. The biggest challenge for many organisations is how do it, at both the strategic... Read more

  Posted on 22 February 2019 TECH

• Being Customer Centric Shouldn’t Just Be a Concept

  

  Being customer centric shouldn't just be a concept - we need to approach it as our company missions. We've been trying to be more customer centric for a long... Read more

  Posted on 15 February 2019 TECH

• Being Customer Centric

  

  A great way to think about customer centricity that really resonates with me: "A business is customer centric when it delivers on-going growing value to and... Read more

  Posted on 12 February 2019 TECH

• Customer Success Leadership as We Move into 2019

  

  Copied from a recent guest blog post that I did recently for Simon Cooper from KUPR Consulting. 2018 sees us well and truly in the age of the customer and... Read more

  Posted on 05 December 2018 TECH

• Customer Operations? Tell Me More.

  It's not that long ago that sales operations was a hot new topic, helping companies utilise their sales data better to drive more efficiency and better results... Read more

  Posted on 24 October 2018 TECH

• Who’s Looking After Your Customers’ Success?

  What a great question to ask. Do you know the answer, and if not, who's finding it out for you? And even more importantly, do you know what your customers need... Read more

  Posted on 10 October 2018 TECH

• What is Digital Transformation Really About?

  

  It's the Service Desk and IT Support Show over at Olympia next week and I've been invited to take part in a panel discussion on Digital Transformation, hosted b... Read more

  Posted on 31 May 2017 TECH

• Are You Delivering Excellent Service?

  

  I too often hear the phrase service excellence used these days when describing technology delivery services, and in most cases there's no definition of what thi... Read more

  Posted on 17 September 2014 TECH

• 6 Great Customer Success Principles to Live By…

  

  ... and you learnt them all in pre-school. A great article that I read today and well worth a re-post. Written by Dennis Hennessey - Six Great Customer... Read more

  Posted on 20 June 2014 TECH

• How Does Your Company Culture Stack Up?

  

  A great article from Mashable - by Lauren Drell on improving your company culture. All the tips make perfect sense and are not too difficult to do - but they... Read more

  Posted on 22 November 2013 TECH

• Nothing Will Ever Top This Volvo Ad

  

  A quick follow-up post on the viral Volvo ad with Jean-Claude Van Damme (JCVD) in - after seeing more posts of the ad on our favourite social media platforms! ... Read more

  Posted on 21 November 2013 TECH

• The Strange Life, Death and Rebirth of the CIO and What It Means for the Future...

  

  A re-blog from a very good article earlier this month on ZDNet (by Steve Ranger - the UK editor-in-chief of ZDNet and TechRepublic) which follows the same them... Read more

  Posted on 21 November 2013 TECH

• Creativity, Advertising Genius and a Bit of Flexibility

  

  Every so often I see an ad that is so mind-blowingly clever, and it can be for something I might have no plans of ever purchasing! Case in point last week... Read more

  Posted on 20 November 2013 TECH

• Creativity, Innovation, Advertising Genius and a Bit of Flexibility

  

  Every so often I see an ad that is so mind-blowingly clever, and it can be for something I might have no plans of ever purchasing! Case in point last week... Read more

  Posted on 20 November 2013 TECH

• CIO-DNA Part 2 – Joining the Dots

  

  A couple of other points and thoughts from the BCS CIO-DNA event a few weeks back - these ones on the theme of better aligning with the business. Technology's... Read more

  Posted on 19 November 2013 TECH