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What is Digital Transformation Really About?

Posted on the 31 May 2017 by Jnoble100 @jnoble100

It's the Service Desk and IT Support Show over at Olympia next week and I've been invited to take part in a panel discussion on Digital Transformation, hosted by Barclay Rae with fellow panelists Matthew Hooper and Adam Haylock. It should be a very good session with a lot of insights into what Digital Transformation means for businesses and their IT services and functions.

What is digital transformation really about?

Digital Transformation continues to be a hot topic for many businesses but many are still struggling with what it means for them and what they need to do. Our panel session, and a number of other sessions at the show, will help business leaders gain a better understanding of what it means and the implications for them.

As part of the Digital Transformation sessions, I have also been asked to participate in a blog series for the Service Desk and IT Support Show which I am looking forward to. The first article covers the fundamentals of what it actually is all about.

I look forward to seeing many of you at the show next week and talking more about Digital Transformation and how it's impacting you as a technology leader.

This entry was posted in Customer Service, Technology and tagged change, Customers, Digital, digitaltransformation, ITIL, ITSM, Service, SITS on by .

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