Tech Magazine

6 Great Customer Success Principles to Live By…

Posted on the 20 June 2014 by Jnoble100 @jnoble100

... and you learnt them all in pre-school. A great article that I read today and well worth a re-post. Written by Dennis Hennessey - Six Great Customer Success Principles To Live By - and published on the BUSINESS2COMMUNITY.

6 great customer success principles to live by…

The first blog post I've written in 6 months, far too long. Busy with a a new exciting position and opportunity with Appirio in our London head office, helping to drive and build customer engagement and customer success, with some great customers, helping them innovate and transform their businesses with cloud technology. And working with an amazingly talented and passionate team.

This article really resonated with me and as principles they're very simple to remember, understand and build into your own customer success and customer engagement teams...

6 great customer success principles to live by…

Not rocket science by any stretch of the imagination but very powerful principles and all key to helping build, improve and take your customer relationships to the next level.

What customer success principles do you use and are any of these missing from your organisation?

6 great customer success principles to live by…
6 great customer success principles to live by…

About Jason Noble

Innovation | Transformation | Success. And for fun - running, Karate, the universe and Star Wars. Made in Hong Kong.

This entry was posted in Customer Service, Technology and tagged appirio, Cloud, CRM, Customer, Customer engagement, customer relationships, Customer success, dennis hennessey, empathy, honesty, Listening, principles, Success. Bookmark the permalink.


Back to Featured Articles on Logo Paperblog

Magazine