Support.com

by Support.com

is always hiring work from home employees. Here is just one of the jobs that they are offering as of right now.

Client Services Remote Service Technician

Qualifications:

1 year of related experience in a customer service and/or technical support environment.
Understanding of wired and wireless home networks using multiple network technologies such as cable modems, routers, printers, etc. (DNS, DHCP, WAN, LAN, TCP/IP, Port Forwarding).
Working knowledge of computers, smart phones, tablets and other peripheral devices.
Successfully pass our technical test and complete our interview process.
Pass an extensive background check.
Must be at least 18 years

Responsibilities:

Actively listen to customer needs and offer appropriate education of products and services to prevent churn.
Respond real time to customer Inbound questions and problems.
Make outbound calls to touch base with new customers, determine if satisfied or need help, and ensure the customer is satisfied with their new installation.
Utilize resources to upsell and explain competitive edge.
Effective use of persuasive techniques to overcome objections.
Educate customers in the use of installed products, service offerings, billing, charges, and product features.
Resolve customer complaints and situations calmly and courteously.
Troubleshoot and resolve service and technical problems using remote control tools with PC/MAC and tablet.
Troubleshoot and resolve issues when the customer is using a smartphone app.
Meets retention, sales and customer service performance metrics.
Explain and instruct the customer on the value and operation of the product and service.
Retain customers at high risk for churn.

This is direct from Support.com if you would like to learn more then please Apply Here