Business Magazine

7 Customer Questions You Have to Answer

Posted on the 14 May 2012 by Maria Snyder @MariaConsulting

Customer questions are important. Your answers matter, get the answers on your business social media profile NOW.

 

Basic customer questions should be right there for the seeker.  The business phone number, address and location must be shown – are they? If you are worried, confused or don’t know what or how to fix it, contact me I can help your business social media profile provide answers.

 

Here are the 7 questions:

  1. What year did you open?

  2. What are your prices?

  3. What happens after I purchase, is there a guarantee?

  4. Who do I call if there is a problem?

  5. Can I have some information to take with me?

  6. Who can I call for a reference and referral for your work?

  7. Do you offer free consultations?

 

Your responses must be promptly delivered with a handshake ready to close the transaction and agree upon the sale.  Customers are saavy, they want answers.  If you do not have the answers another business will.

Consider these quick improvement steps to take:

  • Be proud of your company feature highlights, press and awards on your business social media profile

  • Pricing is important, make it easy for any customer to find it or call the business for a quote

  • Consider setting up a custom tab, page or area of your website for facts addressing customer concerns

  • Set up a store, shop or e-commerce on the social network for ease of purchase

  • Place your guarantee on a badge, graphic or a simple written policy on your site

  • Call former customers, ask for recommendations and endorsements

  • Have draft business proposals ready to promptly deliver, the follow up still matters

Many businesses overlook this important facet of marketing services on existing social network profiles.


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