Computers and their associated software are the mainstay of office working life—in fact, it’s hard to imagine how we managed to work without them! Yet, now and then, malfunctions occur and this may be with the hardware or, more likely, the software which is susceptible to virus or malware applications. Then, just who do you turn to in order to solve the problems you are encountering—more than likely the IT department!
In this Podcast, you will learn:
1) How to ask for help if your computer is not functioning well
2) To explain about the problems your computer is experiencing
Dialogue:
A colleague seeks help from the IT person:
（在办公室）
(Zài bàn gōng shì)
(in the office)
A: 小张，对不起啊，又要麻烦你了。我的电脑最近运行特别慢，老死机，软件也老出错，今天早上刚做完的文件也莫名其妙找不到了。你快帮我看看。
A: Xiǎo Zhāng, duì bù qǐ a, yòu yào má fan nǐ le. Wǒ de diàn nǎo zuì jìn yùn xíng tè bié màn, lǎo sǐ jī, ruǎn jiàn yě lǎo chū cuò, jīn tiān zǎo shang gāng zuò wán de wén jiàn yě mò míng qí miào zhǎo bù dào le. Nǐ kuài bāng wǒ kàn kàn.
Xiao Zhang, sorry to bother you again. My computer has recently run particularly slow, always crashes, and the software also malfunctions. The document I just finished this morning inexplicably cannot now be found. Please help me to check it.
B: 丽姐，你太客气了。你的电脑啊，就是杀毒软件没有及时更新，现在中病毒了。要升级杀毒软件，然后全面杀毒。以后记得把重要文件在公司云端做个备份。
B: Lì jiě, nǐ tài kè qì le. Nǐ de diàn nǎo a, jiù shì shā dú ruǎn jiàn méi yǒu jí shí gēng xīn, xiàn zài zhòng bìng dú le. Yào shēng jí shā dú ruǎn jiàn, rán hòu quán miàn shā dú. Yǐ hòu jì dé bǎ zhòng yào wén jiàn zài gōng sī yún duān zuò gè bèi fèn.
Sister Li, you are quite welcome. The problem with your computer is that the antivirus software has not been updated, and your computer has been attacked by a virus. We need to upgrade the antivirus software and then scan and remove the virus comprehensively. Remember to back up your important documents in the company cloud in the future.
A: 好好好。看来以后我得注意多维护电脑了。
A: Hǎo hǎo hǎo. Kàn lái yǐ hòu wǒ děi zhù yì duō wéi hù diàn nǎo le.
Alright, alright. It seems that I have to pay more attention to the maintenance of my computer from now on.
Chinese words and phrases mentioned in this Podcast:
办公室：office
麻烦：trouble
电脑：computer
运行：run
慢：slow
老：always, usually
死机：break down, crash
软件：software
出错：malfunction
今天早上：this morning
刚做完：just finished
文件：document
莫名其妙：inexplicable
找不到：cannot find
你快帮我看看：please check it for me
太客气：you are quite welcome
杀毒软件：antivirus software
及时：in time
更新：update
中病毒：infected by virus
升级：upgrade
全面杀毒：remove the virus comprehensively
以后：from now on
记得：remember
重要文件：important document
公司：company
云端：cloud services
做备份：back up
看来：it seems that
注意：pay attention to
维护：maintenance
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