Life Skills > Interpersonal Intelligence >
Here is a list of empathy statements for customer service representatives, call center agents who'd like to show empathy over phone, email or in person during various business scenarios:
Visual
Assertive Behavior Real Life Examples
- I can see that you're looking for someone, can I help you?
- I can show to you how to operate this device.
- Do you need some more demonstrations/illustrations on this product?
- That's fine, I will be with you, assist you until the entire process is completed
Voice
Anything to do with auditory, voice and vocal:- I can hear that you need some more information, give me a moment, I will help you
- I've given all the details that you may be interested in. Do you need more information?
- I'm listening to you, go ahead and provide the details and I will give you solutions
- Please note down all the policy details i'm going to read out to you for your convenience
Visceral
Everything to do with emotions- I can understand your situation, give me a moment, I will find a way to this issue.
- You'll be very happy when I send the complete offer details to your residence address
- Ninety percent of our customers are satisfied and there has been quite a lot of positive feedback on this product
Verbal
It is use of art of language skills, the choice of words you use- You have nothing to lose
- Our goal is your complete satisfaction
- For your convenience, we will send the complete details over email
Vicinity
Spatial reference:- Let me come along with you to help you to find your way to the office
- I will be there at your residence to demonstrate the product
- We will take you to the place so that you experience all the amenities that are provided in writing of your brochure.
Velocity
Time reference- You'll receive the information in just two days
- We value your time, that is why we are sending the information immediately.
