CLARA CHERONO LASOI
Email: [email protected]
Cell No: (UAE-Dubai Line) +971 56 763 7137 or (Kenyan Line) +254 722 876826
Visa Status: Dubai Employment Visa (From November 2018 to date.)
LinkedIn: https://www.linkedin.com/in/cherono-l-7256b94b
Skype: Clara.lasoi13
PROFILE SUMMARY
Performance driven Hospitality sales and Administrative professional who is highly organized, with strong attention to detail and is capable of working with confidential information. I have acquired experience in vast guest engagement areas, as well as client and team support facets. Equally; the extensive knowledge I have gained in most activities related to sales and administration, such as revenue maximization, personnel management, supplies, logistics and database management has made me seek to secure a suitable position with a company that will see me utilize my full potential and allow me to be part of its thriving team.
BIO DATA
Date of Birth: 13th October 1987
Language: English and Kiswahili (fluently spoken and well written)
Marital Status: Single
EDUCATION
Bachelor of Arts in Social Science: The Catholic University of Eastern Africa (Aug 2014 to Sept 2016)
Certification in Hospitality and Brand Standards: Hilton Worldwide University (Jun 2009 to Jan 2014)
Diploma in Human Resources Management: University of Eldoret (January to December 2013)
Diploma in Public Relations: Nairobi Institute of Business Studies- NIBS (June to November 2008)
Diploma in Customer Service: Nairobi Institute of Business Studies- NIBS (June to November 2008)
Diploma in Air Travel, Ticketing and Tourism- Consultancy: Zetech University (Jan 2007 to Jul 2008)
Certificate in Computer Packages: Multiface Computer Training College (Feb to June 2006)
Kenya Certificate of Secondary Education: Ngara Girls High School (2002 to 2005)
KEY SKILLS AND COMPETENCIES
Customer Management: Expert in customer relations with demonstrated professional etiquette when interfacing with customers.
Administration: Experienced in managing administrative functions, while ensuring the smooth running of office operations and equipment.
Sales: Vast experience on maximizing revenue targets and management of e-commerce platforms.
Human Resource Reporting: Acquired skills on timesheet/ payroll documentation and preparing reports relating to personnel activities.
Purchasing and Supplies Management: Gained knowledge in the fundamental aspects of the supply chain; including sourcing bids and services needed for organizational success.
Team player: Works as a competent member of a given team, willingly providing back-up support for co-workers when appropriate, and actively supporting objective group goals.
ICT Competence: Adept with navigating the MS suite, Email and internet, HRIS tracking systems, Global distribution systems in Aviation such as: Galileo, as well as extensive knowledge with Hotel GDS- Fidelio and Opera.
Channel Management: Conversant with the operations of various central reservations systems (CRS) within the Hospitality and Travel Industry.
WORK HISTORY
RESERVATIONS OFFICER - REVENUE
Millennium and Copthorne Airport Hotel- Dubai (November 2018 to Present)
Duties and Responsibilities:
Channel Management of Online Agent sites.
Updating CRS Dynamic bookings, as per Reservation shift standards.
Managing Guest query, Group and general reservations, as well as complaint resolution.
Work closely with distribution sites, to achieve revenue targets and forecast selling strategies.
GROUP SALES - RESERVATIONS OFFICER
The Concord Hotels, Beach Villas and Game Lodges (August 2018 to October 2018)
Duties and Responsibilities:
Worked within the Sales and Events Team, to maximize Corporate, Agent and Group rates.
Managed third party online sites and agents to establish rates, negotiate prices, and ensure proper implementation of reservations procedure; in order to achieve targets for the sales department.
Maximized occupancy levels by reviewing and revising revenue strategies.
Assisted with E-commerce adeptness.
RESERVATIONS OFFICER
ACACIA Premier Hotel (January 2016 to August 2018)
Duties and Responsibilities:
Processed reservations by mail, telephone, CRS referral and travel agents.
Sold hotel status, rates, and benefits of all package plans; while monitoring availability.
Prepared guest confirmation letters and communicated this information to the front desk.
Processed cancellations, advance deposits on reservations, modifications and promptly relayed this information to the guests; while determining rates, as per the hotel selling tactics.
Tracked future room availabilities on the basis of room revenue and occupancy forecasts.
Prepared expected arrival list(s) and monitored advance deposit requirements.
ADMINISTRATIVE OFFICER AND EXECUTIVE P.A
ICAP of Columbia University- C.I.P Kenya (February 2014 to April 2015)
Duties and Responsibilities:
Prepared and filed all travel documents and itinerary by raising the Local Purchase order (LPO) and Purchase requisition forms (PRF,) for all staff accommodation, transport and traveling logistics.
Issued stationery, managed stores and store requisitions.
Facilitated and coordinated all functions and events scheduled within the organizations’ premises.
Assisted in the compilation of the monthly report for Nyanza, which included; staff welfare data, status report on maintenance work, as well as accountability on the budget allocation for the same.
Handled the Directors’ diary; while providing HR and administrative generalist duties for the program team, finance team and general staff, in line with various HR policies and procedures.
Relayed key, official communiqué from management to the team.
Coordinated with all staff in Nyanza to ensure timely submission of the time Sheets, for onward submission to the HR payroll department in Head Office.
Ensured all maintenance needs for the program was well articulated to the contracted work force and equally supervised for excellent results.
GUEST SERVICE AGENT
Hilton Worldwide Hotel- Nairobi (June 2009 to January 2014)
Duties and Responsibilities:
Assisted in checking- in guests and ascertaining guest satisfaction by provision of consistent service.
Assisted in settling of bills accurately and checking out guests’ while professionally handling their data.
Maintained a balanced bank assigned by the hotel; by making necessary changes, cash checks, exchanging foreign currency and ensured apt reconciliation of all transactions at the close of each shift.
Answered external and internal calls and handled the PABX system as per the Brand standards.
Handled guest interactions with the highest level of hospitality and professional courtesies.
OTHER ACCRUED EXPERIENCES
HUMAN RESOURCE TRAINEE
Hilton Worldwide Hotel- Nairobi (May to November 2013)
Duties and Responsibilities:
Assisted to Interview and recruit casuals to assist in the needful human capital needs.
Assisted the Training manager with the internal staff and new employee induction trainings.
Performed Generalist HR functions.
HOBBIES AND INTERESTS
Writing
Spending Quality time with Family
REFEREES
Mrs. Joan Manalo
Assistant Reservations Manager: Millennium and Copthorne Airport Hotel- Dubai (UAE).
Tel: +971 52 812 3559
Email: [email protected]
Mr. Martin Mwangi
Director of Sales: The Concord Hotels, Beach Villas and Game Lodges (Kenya)
Tel: +254 733 729 062
Email: [email protected]
Mrs. Pauline Anyona
Sales Manager: Acacia Premier Hotel (Kenya)
Tel: +254 733 569 610
Email: [email protected]
Ms. Jackline Oeri (ICAP’s Former HR and Administration Manager.)
Human Resource Manager: Intrahealth (Kenya)
Tel: +254 732 391 802
Email: [email protected]
Mrs. Jebet Chesiyna
Human Resource Director: Hilton Worldwide Hotel- Nairobi (Kenya)
Tel: +254 722 739 211
Email: [email protected]
