Computing Magazine

Reinventing Tech Support for a Connected World Part 2 – Tech Support and the Customer Journey

Posted on the 02 October 2013 by Binodk @support_com

In Part One of our three part blog series about Reinventing Tech Support for a Connected World, we explored the tech support spectrum and the impact of live support on brand visibility.  Even more critical is ensuring the customer experience is a positive one; in a world where social media is ever present, the consumers’ voice is amplified and tech support experiences can go viral with a post, tweet or tap.

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