Positioning themselves as the premier air conditioning service specialists in the Augusta, Ga. area, Duggan’s One Hour Heating & Air Conditioning relies on punctuality to maintain its reputation. That’s to be expected of a company that not only lists a timeframe in their name, but boasts the slogan “Always On Time Or You Don’t Pay a Dime!” With seven vehicles out on jobs at any given time, it’s imperative for owner Tony Duggan to know which truck is where to live up to that promise.
“The challenge is keeping up with the technicians and making sure they were where they were supposed to be,” he says. “If a customer calls and asks where they are, I’ve got to keep track of them.”
One Hour Heating had been using a vehicle tracking system to monitor the activity of their trucks, to less than satisfactory results. “We were not getting the reporting or accuracy we needed from the trucks,” Duggan says. “We were not getting all the features out of the system.”
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