Sometimes, our customers get overwhelmed by the number of alerts they receive due to the restrictions they set on certain vehicle behavior.
If the Live Alerts are getting excessive and users of FleetMatics’ gps tracking software want to reduce the traffic to their email inbox, here is what our Customer Support team recommends.
Live Alerts vs. Reports – When to use each
Both features will provide you with the same information, but the first thing to think of when deciding on a Live Alert or a Scheduled Report, is how quickly you need the information. We recommend setting up alerts only for the information you need to know right away. While the alerts give you the most current information, they may get excessive, depending on the information you’re pursuing. Here are some examples of reasons for Live Alerts:
- Excessive Speeding / Idling / Vehicle Activity – if you want to contact your driver immediately to reduce or stop this activity
- Immediate arrival/departure confirmation – if you need to know the second one of your employees arrives/leaves an authorized or unauthorized zone
- Live Alert Updates – if there are certain times during the day that you always check into you drivers’ current locations
Also, keep in mind that each Live Alert we have also has a corresponding Scheduled Report. If you don’t need the information right away, we recommend setting up a Scheduled Report for daily or weekly emailing. If you’re a review or summary based person, a Scheduled Report provides the same information, but in the form of one email vs. dozens. This way, you’re receiving the information that’s important to you, but it dramatically reduces excessive emailing.
