It’s strange that my iPad 2 is not recognized by iTunes after upgrading the latter to version 11, but it did my iPhone 5S. I am on Windows 8.1.
Like any normal tech-savvy girl, I scoured the internet for fixes to this issue.
Used another USB port, no go.
There’s the fix to remove the Apple device from my device manager and reinstall using the Have Disk option. This did not work.
I uninstalled and reinstalled iTunes from a fresh download off itunes.com. Still no go.
Finally, after two hours of searching, this one fix worked, quoted by a certain Mario (thanks savior, whoever you are).
I’m pasting the instructions below from the original forum post:
Reinstalling Driver from own sources c:\programs\ …
> Quote:
- Right-click the Apple iPhone, Apple iPad, or Apple iPod entry in Device Manager and choose Update Driver from the shortcut menu
- Click “Browse my computer for driver software.
- Click “Let me pick from a list of device drivers on my computer.”
- Click the Have Disk button. (If the Have Disk option is not present, choose a device category such as Mobile Phone or Storage Device if listed, and click next. The Have Disk button should then appear.)
- In the “Install from Disk” dialog, click the Browse button.
- Use this window to navigate to the following folder:
- C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers.
- Double-click the “usbaapl” file. (This file will be called “usbaapl64″ if you have a 64-bit version of Windows. If you don’t see “usbaapl64″ here, or if there is no Drivers folder, look in C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\Drivers. instead).
- Click OK in the “Install from Disk” dialog.
- Click Next and finish the driver-installation steps. Open iTunes to verify that the device is recognized properly.
The full URL to the forum post is here: https://discussions.apple.com/message/24228617#24228617
The above fix may or not work for you, but the others may. This did work for me though and now my iTunes 11 can recognize my iPad 2.
