A Conflict Resolver would Eliminate Negative Words and Phrases
Verbal communication skills play a vital role during conflict resolution. Every word, phrase and sentence takes equal importance. Besides projecting a respectful tone of voice, consciously eliminating the negative words, and replacing them with either neutral, positive words and rapport building phrases, during a dispute softens the situation.Say, "This report needs corrections" instead of saying,"This report has too many errors". Say, "I have a different opinion on your point" instead of saying, "I do not agree with your point". Say, "I prefer tea" instead of saying, "I hate coffee"
Balancing Emotions during Conflict is a Skill
By putting conscious efforts, one can stabilize their emotions during a conflict. Patience, courtesy, persistence, friendly words and compassionate body language are some of the clues of balanced emotion.Win-win intrapersonal and interpersonal skills is vital for any fruitful human relationship. Remembering and recalling the right strategy to manage conflicts is one of the skills of a good conflict resolver. Whether it is a business conflict at work, intrapersonal conflict or interpersonal conflict, SPINE, a simple mnemonic that summarizes both verbal and non-verbal communication skills to resolve conflicts.
Communication with Irate People using 5A Mnemonic
Effective interpersonal relationship skills is one of the eight vital elements of persuasion. This simple easy-to-recall mnemonic, 5A, can help you remember the basic techniques of interpersonal relationship skills and it stands for:-- Aware
- Accept
- Avoid
- Articulate
- Await
Aware
Besides finding out the common behavior and reactions to the certain situations of a person, one must also keep a track of some of the most common things that annoy a person.Example:
When you know that your husband doesn’t like you talking to a particular person, being aware of this truth can help you to deal this situation in the future.
Accept
Whether it is an aggressive, assertive or passive behaviour, if you learn to accept the behaviour—as long as it doesn’t intensely affect you—it is easy to live with almost any kind of person on earth.Example
When you know your dad is short tempered, accept it, and live with it.Avoid
People avoid people for two reasons: one, they don’t like the other person. Two, they buy time to think so that they take right decision. People keep this technique as the last tool, but it is a very effective option as you can evade most emotionally out bursting situations by being away from the person. So, whenever possible, avoid being in front of these people, talk less or just be silent. However, depending on the context, avoidance may also aggravate the situation. It is a subtle skill of a person to use this technique appropriately.Articulate
Articulate, in this context, means using the right words and tone. Many people calm themselves when they here polite, friendly, courteous, kind words, rapport building phrases and transition statements. Here is the list:Please, I agree, I am sorry, Thank you so much, Excuse me, I agree with your point.
Await
Before arriving at a conclusion that a person is highly sensitive, take time to observe and understand the person. In most instances, the tag, “Highly sensitive Person” happens to be a mere perception and when enough time is given to comprehend the situation this perception changes.Example
If you notice that your manager is upset about you, give time. You may realize that your manager is right.Now that, 5 A acronym got registered in your mind, it could be applied spontaneously because this simple acronym can pop up immediately whenever you would like to build a fruitful interpersonal relationship with almost anybody to like. Both Intrapersonal and interpersonal conflicts can be resolved using the 5A mnemonic/acronym.
