Creativity Magazine

Influencers Are Nice, But You Can’t Beat Happy Customers

By Mrstrongest @mrstrongarm

Influencers Are Nice, But You Can’t Beat Happy Customers

blank vertical space, 16 pixels highWho are these people called influencers, and why do we put them up on pedestals?Influencers Are Nice, But You Can’t Beat Happy CustomersInfluencers Are Nice, But You Can’t Beat Happy Customersblank vertical space, 16 pixels high

A lot of them are celebrities with huge followings on social platforms like Instagram. B2C brands (businesses that market directly to consumers) partner with these influencers.blank vertical space, 16 pixels high

Brands pay them to mention and endorse their products (think shoes, jeans, makeup, sports gear) in their social posts. Kylie Jenner has 106 million Instagram followers. According to IZEA, she gets paid around $400,000 per sponsored post.blank vertical space, 24 pixels high

B2B brands (businesses that market to other businesses) also use influencers. It requires a different approach because of the nature of the products (think machinery, transportation, financial services, computer systems and software).blank vertical space, 16 pixels high

B2B brands partner with industry experts, and ask them to co-create content with them. The experts have prestige, name recognition, and a following. They can influence purchasing decisions in favor of the brand.blank vertical space, 24 pixels high

Influencers Are Nice, But You Can’t Beat Happy CustomersWhat’s the one thing that usually goes unsaid when you read about influencers?blank vertical space, 16 pixels high

The brands that hire them are big-name brands with large marketing budgets. They can afford to hire influencers.Influencers Are Nice, But You Can’t Beat Happy Customersblank vertical space, 24 pixels high

What if you’re a small business, an independent contractor, a one-person shop? Hiring an influencer is just not an option.blank vertical space, 16 pixels high

(According to the Census Bureau, the share of U.S. businesses with 20 or fewer workers was 98% in 2016. And consider this: in 2016 (latest data), there were 24.8 million non-employer businesses ( = individual proprietorships), compared to 5.6 million employer firms.)blank vertical space, 24 pixels high

Here’s the good news: every business has access to a special kind of influencer; perhaps the best kind of all: the happy, satisfied customer.Influencers Are Nice, But You Can’t Beat Happy Customersblank vertical space, 16 pixels high

Happy customers are the people who love your product or service. They tell their friends. They write recommendations and reviews. They advocate for your brand because they had a great experience. They do it because they want to. You don’t have to pay them a cent.blank vertical space, 16 pixels high

For a small brand especially, brand advocates are a smarter bet than influencers. Why? They have a genuine passion for the brand. They tell others because they want to be helpful: “If you need such-and-such, here’s who to call; they did a great job for me.”blank vertical space, 16 pixels high

And brand advocates are perceived as trustworthy: we know them: they’re friends, family, neighbors. And no one’s paying them to say they like something.blank vertical space, 16 pixels high

Check out this Influencers Vs. Brand Advocates infographic from Zuberance:Influencers Are Nice, But You Can’t Beat Happy Customersblank vertical space, 32 pixels highInfluencers Are Nice, But You Can’t Beat Happy Customers


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