Career Magazine

How to Show Empathy in Email/Chat with Customers

Posted on the 02 February 2017 by Lifecoachbloggers
Choosing an email subject line is one of the vital elements elements of interaction skills. An attention grabbing and relevant email subject is essential, besides using the right words, transitions, grammar and structure.
LIME mnemonic summarizes the do's and don't of email subject line examples in business:-
  • Long or short subject
  • Irrelevant
  • Main subject and sub topics
  • Emotions.

Long and/or Short Subject linesIn Microsoft outlook, a subject line of 6-7 words are visible in the display window. Too short subject line may lack necessary information and/or confuse the reader; while, a long subject line may lack to convey the main messageLong subject line examples:"Procurement and shipment of sales goods from project A will be discussed in the meeting"
"Customer satisfaction report indicates positive growth of our company
Business organizational changes are updated in the intranet for your reference"
Short subject line examples:HelloPaid!
No?
How
Goods delivered
Irrelevant email SubjectA synchronized email subject and body not only brings coherentness but also give a formal outlook to any business email.Example of irrelevant email subjectSubject: "Our Project will go Live from Next Week"
Body: "I kindly request all of my team members to come prepared for the customer meeting that will be held tomorrow in Colb restaurant at 8 a.m."
Main Subject and the Sub Topics,Sometime, a formal email may have more than one topic. It may include elements like clarification, information, celebration, request, and gratitude. Choosing an appropriate subject that can address all the elements by finding the right words and phrases is a skill.Example:Inappropriate subject: Team update
Body:
"I wish to welcome Mr. John to our team. He has completed his masters in agricultural sciences from tree university.
I also request Mr.Jack and Ms. Linda to bring the customer survey reports to the meeting tomorrow.
I wish best of luck to the rest of the team members who are going present their business white papers in the meeting."
In the above email, the subject could be revised to address the topics more specifically. "Welcome Mr.John, and Other Meeting Updates."
Emotions
Conventionally, Formal emails maintain a neutral emotion, which is preferred even today by many business organizations. It is believed that in some countries, writing the subject line in capital letters signifies anger. So, an email subject, "I LIKE THE WAY YOU PRESENTED" may indicate that the writer is sarcastic and annoyed about the way of presentation. Use of title case is standard, "I Like the Way You Presented"
Cohesive, coherent and persuasive emails not only help the reader to get the message quickly but also enhance his/her comprehension skills. This simple mnemonic LIME can come handy to write an effective formal email subject lines while writing a business email. this is how you Show Empathy in Email/Chat with Customers

You Might Also Like :

Back to Featured Articles on Logo Paperblog

These articles might interest you :

  • Creative Writing Craft Talk & Workshop

    Dear friends, family, and the twelve people that follow this blog:Hark! Mo Duffy Cobb is returning to the classroom this Fall, both at Holland College to teach ... Read more

    The 20 September 2018 by   Moduffycobb
    DIARIES, SELF EXPRESSION
  • Right-Wing Christian Support for Kavanaugh & Dismissal of Male Violence Towards...

    Right-Wing Christian Support Kavanaugh Dismissal Male Violence Towards Women: Fight Keep Patria Potestas Foundation "Christian" Culture

    Merriam-Webster DictionaryDavid Badash, "'Not Relevant': Franklin Graham Says Alleged Kavanaugh Assault Just Something 'He Did as a Teenager'":In his CBN... Read more

    The 20 September 2018 by   William Lindsey
    LGBTQ, RELIGION, SOCIETY
  • Foundation and Extension in Your Yoga Poses

    Foundation Extension Your Yoga Poses

    by Nina"Watch your base; be attentive to the portion nearest the floor." — BKS IyengarBecause Baxter will be discussing axial extension of the spine (aka... Read more

    The 20 September 2018 by   Ninazolotow
    FITNESS, HEALTH, HEALTHY LIVING
  • Tyler Rich EP Review

    Tyler Rich has come a long way from Yuba City, CA to Nashville, TN and he's put in a lot of work to get to release his debut EP with Valory Music and Big... Read more

    The 20 September 2018 by   Phjoshua
    LIFESTYLE, SELF EXPRESSION
  • Creationist Textbook is Rubbish, Says Creationist Study

    Creationist Textbook Rubbish, Says Study

    I often complain about creationists, and about as equally often I hear back "why bother with them". Well, I bother because they're incredibly harmful to... Read more

    The 20 September 2018 by   Reprieve
    BIOLOGY, SCIENCE
  • 1930s Fashion – Fall Fashion Trends in 1931

    1930s Fashion Fall Trends 1931

    A Slender Silhouette for 1930s Autumn Fashion Cosy and smart for Fall in 1931. A Black woolen suit, worn over a cream blouse. The typical foundation wear was th... Read more

    The 20 September 2018 by   Glamourdaze
    FASHION, LIFESTYLE
  • Cooking Keto with Dr. Èvelyne Bourdua-Roy

    Cooking Keto with Èvelyne Bourdua-Roy

    The first episode of season 2 with Cooking Keto with Kristie is finally here! In this episode, Kristie invites Dr. Èvelyne Bourdua-Roy to join her in the kitche... Read more

    The 20 September 2018 by   Dietdoctor
    DIET & WEIGHT, HEALTH, HEALTHY LIVING, MEDICINE

Magazine