Empathy Vs Sympathy Vs Apathy In Customer Service

Here is a list of examples to understand empathy Vs Sympathy in customer serviceImagine, your close friend says, "I've been diagnosed of blood cancer" the way you react to this situation can be classified into:
Apathy: You don't bother, it is not important to you. You lack empathy. You say, "Ok, so what, I don't care"
Sympathy: You feel sorry but do not provide any solution. You say, "Oh no, how sad"
Empathy: You feel empathy, you listen to provide solution. You say, "I'm sorry to hear that, I understand how you feel, what did the doctor say, how can I help you?"