Blame Vs Complaint Vs Grievance
When you blame you do not expect a solution or action but when you complain you expect a solution. and the cause for compliant is grievance For example, you blame that your boss, that he is very aggressive, to your wife or grandfather. But you complain about your boss to his boss so that action is taken against your boss is compliant and grievance is how much you are affected by your boss's aggressive attitude.
FeedbackAdvice
Given after an action or eventGiven before an action or event
Can be given by anybodySometimes, we take advice from Experts
In professional scenario, The person who gives feedback helps receiver on improvement. For example, Mr.A, boss, while giving feedback to Mr.B, his subordinate to improve on communication skills will also help Mr.B to improve on it by referring good communication websites and booksThe person who gives the advice may not help in improvement. For example, Mr.A tells Mr.B to improve on communication skills but may not help him.
It is compulsory or mandatory to listen to feedback both parties are interdependentNot compulsory or mandatory.
Suggestion
Suggestions are given only when asked by others. Before giving a suggestion, you ask, “May I give you a suggestion?” and the other has all the rights not to obey your suggestion but when you give a feedback both the parties are interdependent and it is obligatory to work on the feedback. Feedback is given when you work in team in order to achieve a common goal. So, any improvement proposal that align to the common goal is a feedback.
Criticism
Criticism, though is an expression of disapproval of someone or something with valid argument, is also an analysis of merits, demerits, advantages, disadvantages, pros, and cons of an idea, concept, thought, or opinion. Unlike feedback where solution is suggested, criticism does not provide action or solution. For example, you can criticize the demerits of social networking without suggesting any solutions.
More examples of feedback at work:-
SituationStrategySolution
Mr.A uses Internet access for personal purposesAwaitSee whether internet has been used too often
Mr.A, who reports to you, doesn't’ include you in customer mailerAm I wrongPlease tell him, “I’m sorry, I should’ve told you. It is my mistake, please include me in customer mails”
Mr.A becomes uncomfortable when you talk to him about personal lifeAwareBe aware of people’s likes and dislikes of your team
Mr.A and Mr.B, who report to you, are arguing on the floor but never reported to youAvoidProvide solution only when asked
Mr.A says that Mr.B is lyingAnalyzeAnalyze the situation
Mr.A used offensive language with Mr.B and you know Mr.A is always like thatAssume notDon’t assume that Mr.A is wrong.
Mr.A is late to office as his dad is suffering from cancerAssertiveBe assertive, not passive.
Mr. is A is late to work because he partied last nightAcceptAccept all kinds of people, respect everyone
Mr.A is listening to loud music and you’re affected but he is your colleagueAnother personTake another’ person’s help to solve the issue
Mr.A is not able to complete a task due to sickness (Backbone problem)AgreeAssign him some other task that suits him
Destructive feedback can be both positive and negative.
