Backend, BPO, MIS, Telecom, Retail, Operations, Quality

 An astute 15+ years of experience in various industries like BPO, Telecom, Retail & Banking.
 Acquired knowledge of SAP Platforms - POS, CRM & SCM.
 Analytical Skilled in MIS (Data crunching, analysis & management)
 Planning Skills in Usage & Revenue, Marketing & Communication (IVR, Call recordings, Web, BTL Templates), Retail Sales Operations
 Conceptually Skilled in Inbound & Outbound Sales Operation, QRC (Query Request complaints), Quality Analysis, Customer Engagement (C-Sat, NPS (Net promoter scores), CS recruitment & training, Store Roll outs, Vendor management.