Abhishek Sharma
[email protected]
C-200 D, Guru Nanak pura,
LaxmiNagar
Delhi – 110093 Cell: +91 – 9999966183
Asst. Manager in ATS Infrastructure with 13+ years of experience in multiplex, food chain, mall and service industry. Consistently achieve record-high customer satisfaction rankings, improvements to the bottom line and turnaround of underperforming operations.
Respected builder and leader of customer-focused teams; instill a shared, enthusiastic commitment to customer service as a key driver of company goal attainment. Lead by example and ensure the execution of all safety, security, quality and store operations policies.
Training certificate of First Aid from Red Cross Society.
Internal safety auditor certificate from ERGO Safety.
Successfully participated in British Safety Council audit to achieve the five stars HSE rating for the organization.
Areas of Expertise
Customer Service Management
Complaint Handling & Resolution
Retail Operations Management Customer Satisfaction Enhancement
Front-End Supervision
Compliance Handling Teambuilding & Training
Cost-Reduction Strategies
Order Fulfillment.
Professional Experience
ATS Infrastructure Ltd. (9th Jul. 2019 Till Date)
Asst. Manager- Facility, ATS Advantage, Indirapuram Gzb.
Assistant manager is responsible for overall facility operations. i.e. preparing all commercial, daily, weekly & monthly MIS reports. Look after for the all the off role and on role employees. i.e. their trainings, duty rosters, attendance, hiring and etc. Responsible for vendor management, i.e. housekeeping, security, horticulture, F&S and all MEP team. Responsible for providing the end to end support to the tech. and F&S team. Responsible of timely renewal of all the AMC, inspection & health checkup reports of all the assets, Timely follow the preventive maintenance schedule of all the assets. Responsible for help desk management & complaint tracker. Coordination with project and CRM team for handover the new units to the clients. Providing end to end support to RWA/clients for festival activities and functions. Responsible of all the invoices & timely collections of MMC, electricity, & Water and sewage charges. Responsible of all the purchase order, service order & work order to streamline the procurement/indent process.
Cushman Wakefield India Pvt. Ltd. (1st Nov. 2016 Till 9th Jul. 2019)
Duty Manager- Mall Operations, DLF Place Mall, Saket, New Delhi
As a duty manager I look after for whole mall operation including, security, housekeeping, maintenance, fitout, fire & safety, horticulture, parking, concierge desk, loyalty program, liasoining with govt. authorities, retailers relationship, cash management i.e. in time cash collection from all the tenants in terms of all the monthly bills, coordination with marketing team for events and other activities, taking care of BTL and etc.
DT CINEMA – DLF Utilities Ltd. (13th Jan. 2014 Till 31 Oct 2016)
Cinema Manager – Cinema Operations, DT Cinemas, Vasant Kunj New Delhi.
As a manager I look after for whole cinema operations including security, housekeeping, maintenance, fire and safety, liasoining, horticulture, events, star cast visit, cash management, inventory management, vendor management, food cost, P&L, cost control, Local area marketing,Writing reports and financial forecasts; making sure that excellent customer service is provided; dealing with customer inquiries and complaints; maintaining standards; maximizing productivity and meeting sales targets; working together with agencies to ensure that housekeeping and security standards are obeyed; motivating all staff to do their best in performing their duties; evaluating the performance of the staff; and ensuring that operating and accounting procedures and standards are obeyed.
DT CINEMA – DLF Utilities Ltd. (12th Nov. 2011 Till 12th Jan 2014)
Asst. Manager – Cinema Operations, DT Cinemas, Saket, New Delhi
Asst. Managers have responsibility for all the artistic work produced within a theater and for the management of all parts of the organization, in a job that demands both commercial and creative skills. Supporting the Cinema Manager in overseeing the financial management of the theatre, this involves handling the budget for a production and taking responsibility for its financial outcome.
DT Diner-DLF Services Ltd. (20th Oct. 2010 Till 11th Nov. 2011)
Shift Manager Food court operations, Mayur Vihar, Delhi
A shift manager is to be responsible for the whole food court operations including security, maintenance, housekeeping, parking, compliance, daily cash banking, cash management, budget, training and hiring of team members, coordinate with the area manager for smooth operations, organizing event and birthday parties to increase the sale, control the daily expenses, sale forecasting to meet the goals, look after for all the compliance, coordinate with the all tenants and solve their queries, authorize to raise all the approval note, purchase order and other relevant documents.
Shipra Mall, Shipra Hotels & Restaurant Ltd. (9th Oct. 2007 Till 18th Oct. 2010)
Executive-Mall operation, Shipra Mall, IndiraPuram, Ghaziabad
An executive is responsible for the entire common area in terms of housekeeping, maintenance, safety and security. Coordination with the concerned departments for the smooth and safe flow of operations. Interacting with the visitors and help and assist them for feeling delightful and coordination with concierge team for guest and retailer’s feedbacks and concerns.
E-CITY Venture (FUN Cinémas) (20th July 2006 Till 06th Oct. 2007)
Team Associate- Operations, V3S Mall Laxmi Nagar, Delhi
Provide the best service to the customer in terms of F&B. and providing the best courteous ambience in a manner way.
Education
JAMIA HAMDARD UNIVERSITY — Delhi, India Graduate 2009
Bachelor of business administration
EIILM UNIVERSITY — SONIPAT, HARYANA Completed 2013
Master of business administration (Hospitality & Tourism Management)
