In the Department of Agriculture’s “chamber of horrors” last month Mrs. Franklin D. Roosevelt discovered two photographs, pressed them to her breast crying, “I cannot bear to look at them”. The photographs were of a woman who had got some “Lash-Lure,” an eyebrow & eyelash dye, in her eyes.(TIME, Dec 4, 1933)The publicity surrounding Eleanor’s visit to the FDA’s ‘Chamber of Horrors’ led to the Paramount newsreel of October 1933 and the drop in mascara sales. This lead to mascara producers, such as the Kurlash Company and Maybelline, protesting strongly to Paramount, the FDA and others about the damage done to the credibility of their products. Maybelline was particularly concerned as they used the phrase “eyelash beautifier” liberally in their advertising. In a letter to TIME magazine, Tom Lyle Williams, the founder of Maybelline, made the case clearly.
Letter to Time magazine, 1934: Tom Lyle Williams, the founder of Maybelline,
You can imagine how utterly damaging this was to us, inasmuch as the phrase “eyelash beautifier” is practically synonymous with our trade name Maybelline, due to our product being the most extensively advertised mascara on the market for the past 16 years.
In reply to our protest wired Professor Tugwell and President Roosevelt, Tugwell wrote that he and the department regretted any damage caused us, and that a press dispatch had been immediately issued revealing the name and nature of the offending product, also stating in reference to our product Maybelline that “... we have never heard of any reports of injury caused by it.” Considering that Maybelline has been used consistently every day by millions of women in all parts of the world for over 16 years, this last statement was indeed complete exoneration of our product. However, it did not reach the millions who heard the newsreel speech, therefore, you will realize with what relief and satisfaction we read your discriminating account of the Tugwell propaganda (TIME, Dec. 4), knowing that the real facts in the case would reach your many intelligent readers.
Again thanking you for the inestimable service you have rendered us and all other reputable manufacturers by your careful and authoritative presentation of the news, we are
THOMAS L. WILLIAMS
Maybelline Co. Chicago, Ill.
(Time, Jan 1, 1934)
Williams also took more drastic action: 1934 was the year that Maybelline replaced the phrase ‘eyelash beautifier’ with ‘mascara’ in its advertising.
Cosmetic and Skin, James Bennett