Xbox One users are reporting disc drive errors, although at present, its just a few cases.
According to at least four videos posted on YouTube, the disc drives don’t work at all. Kotaku has posted the videos, and it’s not known at present how wide spread the issue is as of press time. There is also a Reddit page linking to the videos here
Microsoft has told Kotaku its plans to “take care” of its customers and if there are any issues with the console, to contact customer service.
“We know that with a hardware launch of this magnitude customers will have questions and we have many avenues for customers to get the answers they need and get back in the game as soon as possible,” said a company representative. “Rest assured we plan to take care of our customers.
“Any customer who believes they are experiencing an issue with their Xbox One should reach out to us. There are many avenues available for customers to get in touch with us including: Talking to a live customer support person that can call you back if you don’t want to wait; Xbox.com for support pages and forums; On Twitter with @XboxSupport; and there are also Help and diagnostics on the console by saying “Xbox Help”.”
