QuickBooks is widely regarded as one of the leading accounting software solutions for businesses, providing comprehensive tools for managing finances, invoicing, and more. However, users occasionally encounter errors that disrupt their workflow. One such error is "Printer Not Activated -20," which can occur when attempting to print from QuickBooks. This article aims to provide insights into understanding and resolving QuickBooks Error Code -20 efficiently.
Understanding QuickBooks Error Code -20
QuickBooks Error Code -20 typically indicates a problem related to printing, often stemming from issues with the QuickBooks PDF converter. When users try to print invoices, reports, or other documents from QuickBooks, they may encounter this error message, preventing the printing process from completing successfully. Several factors can contribute to the occurrence of this error:
Printer Configuration: Incorrect printer settings or configurations within QuickBooks can trigger Error Code -20. This may include outdated printer drivers or misconfigured settings.
PDF Converter Issues: QuickBooks utilizes a built-in PDF converter to generate PDF files for printing. If this component is damaged or missing, it can lead to Error Code -20.
Compatibility Issues: QuickBooks might encounter conflicts with certain versions of Windows or other software installed on the system, causing the printer-related error.
Troubleshooting QuickBooks Error Code -20
Resolving QuickBooks Error Code -20 involves several troubleshooting steps, which can help diagnose and fix the underlying issues efficiently. Below are some methods to address this error:
Ensure Printer is Active: Firstly, confirm that the printer you intend to use is active and properly connected to your computer. Check for any paper jams, low ink levels, or other physical issues that might hinder printing.
Update Printer Drivers: Outdated or incompatible printer drivers can cause printing errors in QuickBooks. Visit the printer manufacturer's website to download and install the latest drivers compatible with your operating system.
Verify Printer Settings in QuickBooks: Open QuickBooks and navigate to the "File" menu, then select "Printer Setup" or "Printer Setup Options." Ensure that the correct printer is selected and configured appropriately for printing.
Reinstall QuickBooks PDF Converter: Sometimes, the QuickBooks PDF converter may become corrupted, leading to Error Code -20. To resolve this, uninstall the PDF converter from your system and reinstall it using the QuickBooks Tool Hub or by performing a repair installation of QuickBooks.
Run QuickBooks Print and PDF Repair Tool: Intuit provides a dedicated tool called the "QuickBooks Print and PDF Repair Tool" designed to diagnose and fix printing-related issues. Download and run this tool to troubleshoot Error Code -20 effectively.
Check Compatibility: Ensure that your version of QuickBooks is compatible with your operating system (e.g., Windows 10, macOS). If necessary, consider updating QuickBooks to the latest version to resolve compatibility issues.
Restart Print Spooler Service: Sometimes, restarting the print spooler service can resolve printing errors. Open the Run dialog (Windows Key + R), type "services.msc," and press Enter. Locate the "Print Spooler" service, right-click on it, and select "Restart."
Update QuickBooks: Keeping QuickBooks up-to-date is essential for resolving various errors and ensuring compatibility with the latest operating system updates. Check for updates within QuickBooks and install any available patches or updates.
Conclusion
QuickBooks Error Code -20, indicating "Printer Not Activated," can disrupt your workflow when attempting to print documents from QuickBooks. However, by following the troubleshooting steps outlined in this article, users can effectively diagnose and resolve the underlying issues causing this error. Whether it's updating printer drivers, reinstalling the QuickBooks PDF converter, or ensuring compatibility, addressing these factors systematically can help overcome Error Code -20 and restore normal printing functionality within QuickBooks. If the issue persists after attempting these solutions, consider reaching out to Intuit support or consulting with a professional IT technician for further assistance.
