Good service deserves a good review and this is what Tong Printers deserve.
A couple of days ago I thought of having one of my dead printers repaired so that I could use something to print documents so I searched all over the net to find a good repair shop that is near my place. I texted one of them and I got a reply back asking some more details, they asked me if it still turns on, I said no. They replied back and told me that if it doesn't turn on it would be better for me to buy a new one instead. I really appreciate the fact that they didn't ask me to come over just to tell me that they'll check and eventually charge me with some.
I searched for my other broken printer and checked if it still powers up and it does! The next day I brought both of my printers to their shop so we could repair one and have the other become a spare part.
As soon as I got to their small booth they inquired more about what happened and told me about how they work if they are able to fix it they will charge 400 pesos and if not a diagnostic fee of 200 pesos is asked, I say that is fair enough. If there are parts that need to be replaced it would be charged separately, good thing I didn't threw my old printer away.
After they fixed my printer they asked me if I would like to have my continuous ink set up properly for a fee of 200 pesos and I said sure! I wanted to bring home my printer in good working condition and I don't want to think about setting it up anymore and yeah the price really is fair enough, not only that but they also made a waste tank for my printer's ink so that it wont overflow in the printer.
I brought my printer without any ink so they asked me if I wanted to buy some and I said yes but they used their ink cartridge to make sure that my printer is working first to make sure that the ink wouldn't just go to waste, now that's honesty!
I am really satisfied how they handled my concerns and even gave me information that would help me maintain my printer working properly and I really appreciate that! I wouldn't hesitate coming back to this place for my printer needs
Here are their details if you'd like to give them a visit.
