A few years ago my wife bought me a smart phone. Being lifelong Mac users, the iPhone was the model of choice. I don’t have the intense connectivity issues of the young, I guess, so I don’t use it for texting or surfing the net. It’s great for holding bus tickets, though, and navigating in unfamiliar places. I’ve grown quite used to the convenience of having the internet in my pocket. Such a smart device. Naturally, one smart device in a family will breed others. We all have iPhones now. Like most Apple products they’re hermetically sealed and have few moving parts. The user need not know what goes on inside. It’s the very definition of a black box.
Then my wife’s phone went rogue. Suddenly it stopped picking up 3G signals (these are older models, after all). Now, you can’t just open up a black box and look inside. Even if you could I’d have no idea what I would be looking at. So I called tech support. My wife keeps music and photos on her phone, so we didn’t want to lose anything. Little did I realize that I’d just committed two-and-a-half hours of my life to phone repair. Before I was done, I would come to know six discrete people at differing levels of intimacy as we worked together to figure out what might make a black box tick. I spoke to Apple support and our service carrier. They put us back through to Apple support, and they had to call us back because the process was a lengthy one. In the end, it worked. The phone was restored to its former glory, but I had lost one of the very brief evenings I have.
One of the typical sci-fi, or apocalyptic, scenarios is the person or civilization that builds something s/he it can’t control. Like a biblical plague, we’ve unleashed a technology that makes our lives oh so much easier but ever so much more complicated. In addition to our professional expertise, we all need to understand, to some degree, technology. Technology and deity have begun to share blurred lines. It’s as if many believe it will save us. At the end of the day, however, we have to assert that it is here to serve us. We are the gods and technology represents the lowly beings we’ve created to do our bidding. Then again, those who read ancient stories know what happens when the gods create a servant race. I’m lucky that all it cost me was two-and-a-half hours, and not some even greater sacrifice.
