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Today, the blog brings you the second part of a really great post from Tommy Jernejcic. Tommy is a flight instructor, ex-Fedex Feeder C208 Pilot, and current Surf Air Pilatus PC12 Pilot. This second part details Tommy's experiences flying as with Surf Air, an amazing California start-up. Thanks again Tommy for writing in!
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Other than waking up before the sun, I enjoyed flying FedEx freight. Good airplanes, great maintenance, and a stable income and benefits are what we all strive for as pilots, and I was lucky to have that at West Air. There was one airplane though that I had my eyes on ever since I saw it on my first day instructing at French Valley: the Pilatus PC-12. Form meets function; business meets backcountry! I had a friend who flew one and I was lucky enough to sit right seat on a couple of quick trips over the past few years and I loved it, hoping someday to land a job flying one. Well not long after I committed to writing this article back, I was interviewed and hired within a week by a new and innovative company whose progress I had been following for over a year. Surf Air was hiring a few more pilots to round out their initial pilot group before beginning service and I was going to be on the ground floor! Excited would be an understatement for how I felt…and how I STILL feel!
For anyone unfamiliar, Surf Air is a new Pilatus operator in California, flying scheduled commuter service under Part 135. We are revolutionizing air travel by offering frequent flyers a First Class experience and all-you-can-fly membership for $1,650 per month, and we are definitely making waves. This article is about my personal experience though and nothing more, so I’ll leave the company and membership details as well as the polarized opinions of outside observers to your own Google search, but I will say that I have never worked in such a positive and energized environment as Surf Air. The entire team of management, pilots, maintenance, and concierges really are ONE team, and everyone is committed to success.
An overview interview with Bloomberg TV
From my first day of indoc training last month up to securing the airplane after my last flight yesterday, I have felt like an integral part of that team, and I am planning on staying here for the long haul, if not for the rest of my career. So what is life like as a Surf Air pilot? Well, we like to say that it is more like being a customer service agent who happens to be a pilot. We place an enormous amount of emphasis on member service. We don’t have flight attendants, so while the concierges are the first and last faces that a member sees, we as pilots are who they spend the greatest amount of time with. We walk them out to the plane. We board and brief them. We are responsible for the flight experience. We deplane them. We unload and return their bags to them. We get to know them.
Our members expect a higher level of service and choose us because current airline service doesn’t meet their needs and because frankly many of them are tired of the inefficiency of mainstream airline travel and being treated like cattle at airports. Surf Air provides them not only a more efficient traveling experience, but one that is similar, and even superior, to that which was experienced during the “golden age” of airline travel in the 40’s, 50’s, and 60’s. That personal experience is what our entire company culture is built upon because we know that it is the key to our success.
We are still pilots though, and life as a Surf Air pilot, for me personally at least, is EPIC! Based just north of Los Angeles, our flagship route since we launched in June has been between Burbank (BUR) and San Carlos (SQL) in the San Francisco Bay. However, by the time you read this, we will also be running between both locations and Santa Barbara (SBA), and I will be on the first flight into SBA tomorrow, July 10th! The company has aggressive, yet controlled, plans for even more growth though, and around the turn of 2013/14, we will hopefully have around a dozen planes and have expanded into other popular destinations in Northern and Southern California.
Our current fleet of three Pilatus PC-12/45’s is an absolute dream to fly! Pilot training is done over a two week period through Flight Safety International’s new PC-12NG program in Dallas, Texas at DFW airport. Even though the program is only about 7 months old, the instructors, syllabus, and simulator are top-notch and second to none! Having attended excellent Caravan training at Flight Safety in Wichita, I had an idea of what to expect, and I was still totally impressed by the training at DFW!
Upon returning to Burbank, pilots go through a fairly simple and painless transition training for the legacy PC-12/45. On the line, all flights are flown by a crew of two pilots, who alternate pilot-flying and pilot-not-flying duties each leg. Most of the avionics are the standard PC-12/45 model equipment with the exception of brand new touch-screen Garmin 625 GPS’s which are incredibly intuitive for anyone with prior Garmin experience (even though I still miss the Honeywell Apex glass panel system that we learned on at Flight Safety!). The aircraft itself handles great, even though it is definitely “heavier” on the controls than what I was used to in the Caravan. The extra horsepower produced by the reliable Pratt & Whitney PT6A-67B up front is well worth the tradeoff though, and with the Pilatus’ trailing-link landing gear and high-lift wing, every landing is a “greaser.” In short, you will never catch me complaining about being a Pilatus driver!
A typical day flying at Surf Air consists of arriving one hour prior to your scheduled departure time in order to check in with the ops team and brief with the other pilot that you will be flying with. After all preflight duties are complete and the passenger manifest is reviewed, we’ll go into the FBO, check in with the concierge, and introduce ourselves to the members who will be on the flight and then take their bags out to the plane for loading about 15 minutes before departure.
Once the bags are loaded, the captain will return to the FBO and walk the members out to the plane with the concierge, board them, and give the passenger briefing. After shutting the door it’s time to light the fire and we’re on our way!
Burbank to San Carlos is only about a one hour and fifteen minute flight, and before you know it, we’re wheels down, parked, and opening the door with a smiling concierge waiting to greet our members! With two round trips per AM and PM shift, and about 30-40 minutes between each flight, the work day flies; and the work week passes just as fast!
The two biggest pieces of career advice I give to my flight students are:
1) Slow down and enjoy the journey. As I mentioned earlier, as pilots we tend to be driven and goal-oriented; and that’s not a bad thing! But don’t be so focused on the end that you don’t take in and enjoy the NOW. Don’t take for granted that as a student pilot or as an instructor you still get to CHOOSE where and when you fly most of the time. Instead of just burning hours and avgas, burn some memories into your mind! Fly new places, learn new skills, overcome new challenges, and take the time to look out the window, smell the fuel, and remember just how amazing flying is! And then carry that attitude throughout your future in flying!
2) Make it YOUR career! Don’t let other people’s opinions or the status quo or “shiny jet syndrome” determine it for you. If you like instructing, do it for as long as you want! Do you enjoy flying freight? Great! Are you content flying a regional jet in your corner of the world? There’s nothing wrong with that. Do you still want that 747 left seat? Go for it! Find your niche in aviation, or anything in life for that matter, and enjoy it and make it yours! I just got hired at Surf Air two months ago, and upgraded to Captain yesterday, and I already have people asking me, “What’s next- regional airline? Citation gig?” (My closest friends know better; they’re the ones that told me that “Surf Air is so YOU!” Haha) I just smile and say that I couldn’t be happier than where I’m at, surfing the skies in my Pilatus one day and then surfing the Pacific Ocean the next!
Surf Air is an amazing new startup airline. I love the concept. Tommy, it's an amazing thing that you get to be a part of this new, exciting group! I can't wait to see what routes they'll open up next. I'm sure that you and the company are destined for some awesome times ahead.
Thanks again for writing in and participating in the
Share Your Story section of the blog, For more information on Surf Air, click here: http://www.surfair.com/Swayne Martin Martins Aviation / From Private to Professional PilotTwitter: @MartinsAviationYoutube: MartinsAviation1
posted on 12 August at 21:18
Great article, thanks for sharing! I am so excited to get my Surf Air application in soon.