British NO teleCommunications
UPDATED — It Gets Worse!!!
We’ll make your move simple.
Let us take some of the stress out of moving home by working to get your service up and running for the day you move in.
Ha!
Tomorrow sees eight weeks since I asked the BT home move team to move my telephone and broadband service – a simple ‘lift and shift’ they call it…
In that time I have clocked up a record number of telephone calls and emails – bought pay as you go dongles – hung around outside wifi hotspots and even skulked around a church graveyard. The church has the nearest BT wifi hotspot I can connect to and is 100 yards away from my new home…
I have spoken to a zillion BT ‘helpline’ staff from Mumbai to more than a few Scottish guys – Geordies and Scousers and have finally ended up with ‘Anne’ from connections who pledged a little over 2 weeks ago that she was ‘taking ownership’ of my issue…
I abhor ‘management speak’ and had she have been a man I’d have had visions of David Brent ‘taking ownership’ of getting me turned on…ooer…
David Brent – Might Work for BT
She helpfully gave me her direct line – which strangely seems to be either engaged or direct to voicemail every time I ring which is often. Pretty sure caller ID comes up as that annoying bloke from Leamington Spa so it’s easily ignored…
The latest in a long long long line of ‘issues’ she’s taken ‘ownership’ of seems to be a mix up with my Postcode. Apparently the letter E has replaced the correct letter H and this has sent the BT systems into a major meltdown.
“We can’t connect you until the supplier gets your postcode correct,” she said helpfully adding I could still connect to the ‘unsecured’ free BT wifi zones. However trying to do freelance copy writing work and updating my own websites can be a little tricky whilst sitting on a gravestone during a funeral…
I just looked at my laptop keypad as I write this whilst balancing on the headstone of a guy who died in 1887 [wonder if he passed away on the phone to BT?] and can see the letter E is down one line and over four keys if anyone at BT is wondering how to change my postcode…
For the record deleting the letter E and replacing it with the letter H took me 1.2 seconds…
BT have so far taken 2 weeks and counting…
To say I’m not a happy customer is an understatement…
On a serious note the run up to Christmas is a busy time for everyone and given I work online I can’t begin to count the cost of lost earnings and just as importantly the fact Google has looked at my own websites and seeing they haven’t been updated this past 2 months – has them all dumped on page 2 zillion – which of course might as well be Siberia…
AND given I suffer from Complex Trauma – PTSD – Anxiety AND depression I can honestly say BT has certainly not made my service move stress-free – if anything I’m having a relapse…
So thanks for nothing BT and don’t expect a Christmas card – certainly not one of those you send via email anyway 
I shall keep you posted on developments…
Update on BT Broadband
3 months 1 week and 6 days of waiting and finally BT turned on my broadband…
So you might think I’m celebrating..?
Far from it — checkout this from SpeedTest:
It’s been like that for five days now with BT scratching their collective heads…
Chance of me getting an engineer out before Christmas..?
I’ll keep you posted…
Until then I’ve resorted to carrier pigeons — certainly faster than BT Broadband at the moment…
Carrier Pigeons Quicker than BT Broadband
Happy Christmas 
