Transportation giant Saia LTL Freight (Saia) makes more than 26,000 freights deliveries a day throughout the U.S., Canada, Mexico and Puerto Rico, and needed consistent, reliable, quality maintenance services wherever and whenever required.
Future productivity and profitability necessitated a national vendor to maintain its fleet of 16,000 vehicles in the most efficient way possible, wherever the vehicles were operating. Instead of working with hundreds of small, local, independent vendors – all with different billing systems and varying quality controls – Saia wanted just one.
That’s where Ryder On-Demand Maintenance came in.
On-Demand is a contractual service that provides flexible maintenance solutions for large fleets of 500+ vehicles on an as-needed basis.
Customers who sign up gain access to Ryder’s team of more than 5,000+ expert technicians in 450 On-Demand Maintenance service locations across the U.S. and Canada. With On-Demand Maintenance, for-hire carriers can tap into Ryder’s network and expertise by contracting and paying for maintenance services they need and use.
How does it work?
A customer schedules a maintenance event whenever and wherever it’s needed. All it takes is a call to Ryder’s Managed Maintenance Center and a representative will discuss the scope of the job, and schedule the work. Charges for the work are billed at pre-negotiated contracted rates and invoices using VMRS (Vehicle Maintenance Reporting Standards) and SRT (Standard Repair Times) coding are sent electronically on a scheduled basis.
Improved CSA scores
At Saia, one of Ryder’s first big challenges was helping the company improve its compliance, safety, accountability (CSA) scores. A history of hundreds of independent vendors delivering inconsistent service levels had left an adverse impact. After the first year of On-Demand Maintenance, Saia’s scores improved from the 60’s to the 40’s – and currently sit at 33.
Click below to download the full case study to learn how Saia’s adoption of On-Demand Maintenance has improved its fleet performance, CSA scores, and preventive maintenance intervals and in turn, improved customer service.
