Are you looking for the best Freshdesk alternatives in the market? If you are, we have got you covered. In this article, we will show you five of the best alternatives instead of Freshdesk.
When running an online business with something to do with clients or customers, you should invest in a good customer support tool. Since your business is backed by customers, you should focus on improving and solving every customer’s issues.
There are so many tools out there that will work as a customer support service. But, if you are a beginner, choosing the right one might be challenging.
However, Freshdesk is one of the popular tools available for this task. But it is not the only tool that has excellent features.
This article will cover the top five Freshdesk alternatives you should check out. But before going further, let’s see what’s Freshdesk and who needs it.
What Is Freshdesk
Freshdesk is one of the most popular customer support tools available in the market. Since it is cloud-based, you do not need to worry about hosting it on your own server or anything. You could use the tool like you use any other third-party service.
With it, you can handle customer new business inquiries, customer issues, and everything in one place. This gives the business more control over what’s happening without using multiple tools to rack the customers. On top of that, you can also link your email, phone, and social media and chat with the tool.
Some of the most valuable features of Freshdesk are:
- Ticketing solution
- Analytics
- Customization
- Reporting
- Automation
- Secured environment
And so on.
Now, you know what Freshdesk is. Next, let’s move to the next part of the article.
Why Look for a Freshdesk Alternative
This section will list why checking for a Freshdesk alternative is good. And the main reasons are:
- Better features: If you need more unique features, look at other customer management tools.
- Affordable pricing: If your main priority is an inexpensive tool to manage customers, you should check for those.
- More integration options: Integrations will help you make your job easier. So, look for tools and their integrations before choosing Freshdesk.
- Easy to use: When your main goal is to use a tool with an elegant user dashboard, look for those specially.
- Advanced analytics/reporting: As a customer relationship tool, you should generate custom reports or see how everything is going. If the selected tool is not displaying correct data, you should focus on another tool.
Considering these facts, you could choose a tool for customer support.
5 Best Freshdesk Alternatives
The top five alternatives you could use instead of Freshdesk are:
- Zendesk
- Zoho Desk
- Help Scout
- Intercom
- LiveChat
Each tool has its own features and uses. Below, we will explain what makes each tool unique. So, according to your requirements and preferences, you can choose a tool.
1) Zendesk
Zendesk is a popular customer support service in the market. You had probably seen powered-by Zendesk tickets when you contacted some businesses through online ticketing. However, many valuable features are combined in the Zendesk tool.
Some popular ones are AI automation, a handful of automation opportunities, inbuilt reports and analytics, ticket layout customization, and so on. Since the tool comes with 1000+ integrations, you can connect it with your favorite apps or services to make your life easier.
Next, the AI automation feature they have added recently helps you deliver automated answers. It is pre-configured, and you have total control over it. If you need to see how you are doing with the support requests, you could use the built-in analytics tab.
Features
- Ticketing system
- AI automation
- Reports and Analytics
- 1000+ integrations
- Ticket layout customization
Pricing
Zendesk’s plans start at $49/month for teams. If you are an enterprise client and need more features, it will cost you $150 a month per agent.
2) Zoho Desk
Zoho created some of the most powerful solutions for businesses. Whether you are a solopreneur or a business admin, Zoho got something for you. If you need to take things further with customer support, check out Zoho Desk.
You can offer support through email, phone, or even live chat. The main advantage of Zoho Desk is it is so easy to use. Many businesses are using this tool to handle customer support. They have a highly secure environment that comes in handy when handling customer data.
On top of that, they have also developed a bot that will help you solve customer issues quickly. For example, it can show knowledgebase articles according to the customer’s responses. Overall, it is a good tool.
Features
- Rebranding
- Secured
- Custom functions
- Notification rules
- Zia notifications
Pricing
You should spend $20 a month for a subscription.
3) Help Scout
If you are looking for a customer support tool with all the major features but for affordable pricing, check out Help Scout. Most big brands use Help Scout to help them understand their customers and make better conversations. You can choose mailboxes according to your preferences.
Since the mailboxes are customizable, you can add more according to your requirements by paying a certain fee. You can provide support through email or chat. Another notable feature of Help Scout is you can generate custom reports based on your preferences.
It will help you well the business support its customers for a certain period. Plus, there is unlimited reporting history. So, you can track the data whenever you need it without any issues.
Features
- Customizable mailboxes
- API access
- Enterprise security
- Unlimited reporting history
- Custom reports
Pricing
Help Scout will cost you $20 a month per agent. It is an excellent deal for startups who need to save money but need the best tool.
4) Intercom
If you need to use a tool with comprehensive settings, you should check out Intercom. You can also create bots based on the customer’s response. It is an excellent way to boost your business and reduce customer tickets. Plus, there are several app integrations available.
Intercom also helps you manage your customer issues through dedicated mobile apps. They have one of the industry’s best-looking and most powerful mobile apps. With the Salesforce integration, you can do more stuff effortlessly.
Features
- Automated answers
- Intercom messenger
- Advanced ticketing solution
- Team inboxes
- Multilingual help center
Pricing
Intercom’s plans start at $74 a month. You could try using their free trial and see how the tool will help you with the business.
5) LiveChat
When you prefer a powerful tool to manage your customer issues, you should use LiveChat. With the tool, you can customize your entire chat widget and match it with your branding. On top of that, you can have complete chat history, which will help you find the right messages in individual chats.
LiveChat can be integrated with popular services like Zapier, Google Analytics, MailChimp, WordPress, Shopify, etc. With the help of LiveChat APIs, developers can enhance the tool’s features and add custom features.
With their team management option, you can group agents according to their department and set up a chat limit. While considering the features, it is one of the finest Freshdesk alternatives.
Features
- Unlimited chat history
- Fully customizable
- Data security
- Ticketing system
- Agent groups
Pricing
LiveChat is a complete premium tool. When billed annually, the tool will cost you $20 a month per agent. That’s the cheapest plan available; it is a good start for beginners.
Related – How To Show Customer Reviews in WordPress?
Conclusion
When you handle a customer-centric business, you should focus on the customer experience and make better decisions. With a tool like Freshdesk, you could improve the customer experience drastically.
However, Freshdesk is only one of the tools available in the market with great features. If you want more tools with similar features, check out the options in this article.
They come with unique features, and you can choose an option according to your preferences.
That’s it.
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