“Tantrums are frightening. Whether it’s an employee, a customer or a dog out of control, tantrum behavior is so visceral, self-defeating and unpredictable, rational participants want nothing more than to make it go away.
And so the customer service rep or boss works to placate the tantrum thrower, which does nothing but reinforce the behavior, setting the stage for ever more tantrums.
Consider three ideas:” More of this article by Seth Godin>>>
