EMERGENCY COMMUNICATIONS DISPATCHER – City of Richland (WA)

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City of Richland (WA) is accepting apps for EMERGENCY COMMUNICATIONS DISPATCHER Until: Continuous recruitment. Salary $19.46 – $27.78 Hourly.   For details about thousands of other fire departments looking to hire firefighters Join FireCareers.com today…  Fill out your PROFILE and get access to thousands of career firefighter recruitment’s across the Country.  FREE 7 Day Pass

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City of Richland (WA)

is accepting applications for:

EMERGENCY COMMUNICATIONS DISPATCHER

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CITY OF RICHLAND
invites applications for the position of:

Emergency Communications Dispatcher (March/April 2017 Cycle)

SALARY: $19.46 – $27.78 Hourly

OPENING DATE: 03/03/17

CLOSING DATE: Continuous

GENERAL SUMMARY:

In an effort to maintain a continuous eligibility list for hiring of future positions, the City will be conducting testing on May 17, 2017.  Those who pass this process will be considered for an interview on June 21, 2017.  Those who pass the interview process will then be will be invited to observe.

Entry-level candidates starting salary: $19.46/hour
Lateral candidates starting salary: DOQ

Under the direction of the Communications Supervisor or designee, receives, transmits and records telephone calls, signals and messages related to police, fire and medical emergencies and operates various communications equipment. Subject to working irregular hours, rotating shifts, weekends and holidays, and 24-hour on call in emergency situations.

This position requires employees to work in a highly stressful, emergency or multiple simultaneous emergency situations where injury or death of individuals might occur as a result of an error.

MINIMUM QUALIFICATIONS:

MINIMUM QUALIFICATIONS (ENTRY LEVEL)

• High school diploma or equivalent.
• One (1) year of customer service experience involving substantial customer interaction in a fast paced environment.
• Working knowledge of Microsoft Office Outlook and Word.
• Data entry skills with speed and accuracy and ability to type 40 wpm with accuracy.
• Or an equivalent combination of education and experience that would provide the necessary knowledge, skills and abilities to successfully perform the essential functions of the job.

MINIMUM QUALIFICATIONS (LATERAL)

• High school diploma or equivalent.
• Two (2) years of call taking or dispatching experience in a combined 9-1-1 Communications Center utilizing a Computer Aided Dispatch System, with no break in service for more than one (1) years.
• Basic understanding of a windows based computing environment, with a working knowledge of Microsoft Office Outlook and Word.
• Data entry skills with speed and accuracy and ability to simultaneously listen, speak and type 40 wpm with accuracy.

LICENSES, CERTIFICATIONS & OTHER REQUIREMENTS:

• Valid Washington State driver’s license upon hire date.
• Obtain and maintain ACCESS Level I or II certification within one (1) year of hire date. Lateral applicant must possess ACCESS Level I at time of hire.
• Obtain CPR and Emergency Medical Dispatch (or equivalent) certifications within one (1) year of hire date.  Lateral applicant must have Valid certifications upon hire date.

DESIRABLE QUALIFICATIONS:

DESIRABLE QUALIFICATIONS (ENTRY LEVEL)

• Six (6) months prior experience as a dispatcher or call receiver with a public safety agency.
• Emergency Medical Dispatch certification.
• Knowledge of computer aided dispatch system(s).
• ACCESS Level I or II certification.
• Knowledge of Benton County streets, locations and landmarks.

DESIRABLE QUALIFICATIONS (LATERAL)

• Three (3) years of call taking or dispatching experience in a combined 9-1-1 Communications Center.
• Criteria Based Dispatching (CBD) certification.
• Prior work experience utilizing VESTA telephone systems and Integraph Public Safety Computer Aided Dispatch (CAD).
• A Central Computerized Enforcement Service System (ACCESS) I or state equivalent certification upon hire date.
• Knowledge of Benton County streets, locations and landmarks.
• Excellent oral communication skills to include a clear and confident speaking voice with good diction.
• Demonstrated background providing excellent customer service with tact, patience and courtesy while maintaining a calm and professional demeanor with callers’ who may be verbally abusive, emotionally upset, uncooperative or frightened.
• Strong listening skills with an ability to remain alert and think clearly in stressful situations, and the ability to understand and carry out instructions on procedures and equipment operations.

SUPPLEMENTAL INFORMATION:

Final selection will be made based on qualifications, skills testing, and an oral board interview process to include observation of 9-1-1 Dispatch.  Final candidate(s) will be required to complete and pass a comprehensive integrity interview, background and reference check.  Successful candidates who are given conditional offers will also be required to successfully complete and pass fingerprinting, and psychological and physical exam (includes drug/alcohol testing) commensurate to the position.

Applicants who pass oral boards will be required to complete a two hour observation prior to being placed on a certification list and must pass initial background check to observe.

APPLICATIONS MAY BE OBTAINED AND FILED ONLINE AT:
http://www.ci.richland.wa.us505 Swift Blvd
Human Resources / MS-12
Richland, WA 99352
(509) 942-7719

lpaulsen@ci.richland.wa.us

Position #2017-00021
EMERGENCY COMMUNICATIONS DISPATCHER (MARCH/APRIL 2017 CYCLE)
JR

Emergency Communications Dispatcher (March/April 2017 Cycle) Supplemental Questionnaire

* 1. Do you have a High School diploma or GED?

 Yes
 No

* 2. Do you have a valid driver’s license?

 Yes
 No

* 3. Which best describes your proficiency level working with Microsoft Office Outlook and Word?

 No Experience
 Working knowledge (resume, internet, email)
 Beginner
 Intermediate
 Advanced

* 4. Which best describes your keyboarding skills (ability to type wpm with accuracy).

 No experience
 I can type up to 39 wpm with accuracy
 I can type between 40 and 49 wpm with accuracy
 I can type 50 to 59 wpm with accuracy
 I can type 60 wpm or greater with accuracy

* 5. Please select the option that best describes how many times the priorities or tasks you perform may change.

 My priorities do not normally change
 The priorities of my tasks may change weekly
 The priorities of my tasks may change daily
 The priorities of my tasks may change hourly

* 6. Please select the option that best describes the number of separate functions or tasks that you perform during an average day. Examples of separate functions or tasks include: computer work, working with customers (in-person or on the phone), writing reports, making copies, filing paperwork or scanning documents.

 I regularly perform 1 task or function during an average day
 I regularly perform at least 2 tasks or functions during an average day
 I regularly perform at least 3 different tasks or functions during an average day
 I regularly perform at least 4 different tasks or functions during an average day
 I regularly perform at least 5 different tasks or functions during an average day

* 7. Please select the option that best describes the type and frequency of confidential information you currently have access to.

 I do not regularly deal with confidential information
 On an average week I might have access to confidential information, the type of which if released could result in people being embarrassed and me being disciplined
 On an average week I sometimes have access to confidential information, the type of which if released could result in people being embarrassed and me being disciplined
 On an average week, I regularly have access to confidential information, the type of which if released could result in a lawsuit and me being fired from my job

* 8. Which best describes experience working with highly frustrated or angry customers?

 I do not deal with angry or highly frustrated people on a regular basis
 I deal with angry or highly frustrated people at least 1-2 times per month
 I deal with angry or highly frustrated people at least 1-2 times per week
 I deal with angry or highly frustrated people at least 1 time per day
 I deal with angry or highly frustrated people at least 2 times per day

* 9. Which best describes your knowledge of Benton County streets, locations and landmarks?

* Required Question