The American Customer Satisfaction Index (ACSI) published on July 19 a study on customer satisfaction when using the internet, which includes social networking sites. The survey discovered that Facebook was the bottom rated site of this type.
In 2011 within the classification Internet Social Media the survey studied 3 websites – Wikipedia, Facebook, and YouTube (Google) – plus “All Others”; MySpace had not been one of them in this study.
From the websites assessed, Wikipedia scored highest having 78, YouTube (Google) became runner-up with 74, the social networking sites in the section of All Others scored 67; biggest social media site Facebook, in the meantime, scored only 66.
No matter whether consumer unhappiness with Facebook will guide users to join to Google’s new social netwroking site Google+; nevertheless, it seems that users are leaving Facebook. This was showed in a different survey unveiled in June 12 by Facebook tracking website Inside Facebook. They identified the volume of active monthly users on Facebook has been decreasing across the North America and areas of Northern Europe.
This blog is brought to you by Bonsoni.com, an online marketplace for buying and selling items, properties, finding a flat share, jobs, local services, free to collect items and many other categories. Our aim is to provide a simple, safe, friendly but nimble platform for people to connect with each other, and trade goods and services
