Food & Drink Magazine

Beer52 Responds: New Improved Service & Beers!

By Pepper Bento

Hi there.

You may recall a few months back, I reviewed Beer52, on the whole I recommended them with severe reservation because of all the problems I found with their service all in all.

Beer52 have been in touch to let me know that they have been listening to their customers and have improved their service, don’t take my word for it though, here’s what they have to say…

You Spoke, We Listened

Over the last few month’s at Beer52, we’ve ran a number of member feedback sessions to identify key area’s we can improve on to offer a better service.

The Main Issue’s

Customer Service – Slow response times

Cancellations – Difficult to cancel

Delivery – Boxes going missing, deliveries taking too long, bottles smashing.

Beers – Hit & miss beer selection

What We’ve Done

We’ve built a great team including 2 new customer experience superstars, supporting our members 7 days a week. This has reduced response times to minutes rather than days.

Cancellation anytime can be done online from the ‘my account’ section of our site and takes less than 60 seconds

We’ve switched our courier service from Hermes to Royal Mail. Now over 98% of orders are delivered on time and without breakages.

We’ve also added two more extremely passionate craft beer enthusiasts to our team, Erin & Lynn both formerly of BrewDog. Now we’re featuring breweries such as Mikkeller, Evil Twin, Beavertown, TO OL, Atom & Buxton Brewery to name a few. We work directly with breweries which means the beer is fresh as it’s brewed just for us – in your glass within 4-6 weeks of being brewed.”

It all sounds very promising, especially the premise behind the fresh beer.
As a show of faith Beer52 have asked me to check out some of their new and improved beers to see what’s what.

Keep an eye out in the coming weeks for more.

Patreon_logoFacebookTwitterYouTubeTumblrGoogle PlusPinterestRSS

You Might Also Like :

Back to Featured Articles on Logo Paperblog

These articles might interest you :

  • Big Food Giants Manipulate Public Health Policy in China

    Food Giants Manipulate Public Health Policy China

    Coca-Cola is at it again. As soda sales decline in the United States and Europe, beverage companies look to emerging economies like China for growth. And, it... Read more

    The 15 January 2019 by   Dietdoctor
  • Jewellery for a Precious You

    Jewellery Precious

    Jewellery is always close to a woman’s heart. It completes her look and boost confidence. Considering the changing trends in jewellery fashion, it becomes... Read more

    The 15 January 2019 by   Dr.jenifer Sayyed
  • Rajshri Productions’ Next Is A Film On Friendship | Hum Chaar | Trailer

    Abhishek Dixit’s debut feature film Hum Chaar is a Bollywood film made under the banner of Rajshri’s film. Hum Chaar is written and directed by Abhishek Dixit. Read more

    The 15 January 2019 by   Themoviean
  • Saint Paul the First Hermit

    Saint Paul First Hermit

    Today is the feast day of Saint Paul the hermit. This is a sweet and delicate Oatmeal Bread topped with rolled oats and naturally sweetened with agave. Saint... Read more

    The 15 January 2019 by   Veronica46
  • Irupathiyonnaam Noottaandu | Teaser | Pranav Mohanlal | Arun Gopy

    Arun Gopy’s Irupathiyonnaam Noottaandu is an upcoming Malayalam action-drama feature film starring Pranav Mohanlal and Zaya David in the lead roles. Read more

    The 15 January 2019 by   Themoviean
  • A Year Of Body Positivity

    Year Body Positivity

    Last January, as I sat there on New Years eve all set to make the same old resolutions I've made year after year for as long as I can remember, I realised how... Read more

    The 15 January 2019 by   Sparklesandstretchmarks
  • Garden Bloggers Bloom Day – Jan 2019

    Garden Bloggers Bloom 2019

    Euphorbia rigidaWhen I went out to take the photos for this blog post I was surprised at how much was in flower dotted around the garden. Read more

    The 15 January 2019 by   Patientgardener