Alan Burdick
does a nice summary of some recent work on interactions between humans and artificial intelligence algorithms designed to appear empathetic:
Numerous studies have found that when people are placed in a situation where they can cooperate with a benevolent A.I., they are less likely to do so than if the bot were an actual person...We basically treat a perfect stranger better than A.I.
A study by
Deroy and colleagues found
...that people were less likely to cooperate with a bot even when the bot was keen to cooperate. It’s not that we don’t trust the bot, it’s that we do: The bot is guaranteed benevolent, a capital-S sucker, so we exploit it.
That conclusion was borne out by reports afterward from the study’s participants. “Not only did they tend to not reciprocate the cooperative intentions of the artificial agents,” Dr. Deroy said, “but when they basically betrayed the trust of the bot, they didn’t report guilt, whereas with humans they did.” She added, “You can just ignore the bot and there is no feeling that you have broken any mutual obligation.”
This could have real-world implications. When we think about A.I., we tend to think about the Alexas and Siris of our future world, with whom we might form some sort of faux-intimate relationship. But most of our interactions will be one-time, often wordless encounters. Imagine driving on the highway, and a car wants to merge in front of you. If you notice that the car is driverless, you’ll be far less likely to let it in. And if the A.I. doesn’t account for your bad behavior, an accident could ensue.
“What sustains cooperation in society at any scale is the establishment of certain norms,” Dr. Deroy said. “The social function of guilt is exactly to make people follow social norms that lead them to make compromises, to cooperate with others. And we have not evolved to have social or moral norms for non-sentient creatures and bots...what guarantees that the behavior that gets repeated, and where you show less politeness, less moral obligation, less cooperativeness, will not color and contaminate the rest of your behavior when you interact with another human?"
There are similar consequences for A.I., too. “If people treat them badly, they’re programed to learn from what they experience,” she said. “An A.I. that was put on the road and programmed to be benevolent should start to be not that kind to humans, because otherwise it will be stuck in traffic forever...
There we have it: The true Turing test is road rage. When a self-driving car starts honking wildly from behind because you cut it off, you’ll know that humanity has reached the pinnacle of achievement. By then, hopefully, A.I therapy will be sophisticated enough to help driverless cars solve their anger-management issues.
