I worked a double shift the other day and one group of three came in
(a father and two sons probably about 12 and 14).
They sat at my table I introduced myself and attempted to get the
drink order from the kids first as I was trained to do (one didn’t
even know I asked because he was staring at his phone) got that put in
finally and brought it back. I asked if they were ready to order and
they said they wanted to wait to see if they wanted to watch the game
on the TV or not. Okay, that’s fine. I told them no problem and to
take their time. Waited about 10 – 15 minutes and checked back. They
looked pretty cozy so I asked again. Got that order put in. Brought it
out to them and let them do their own thing for a while.
I did the normal deal, go back for refills when the glasses, ask if
any plates needed to be out of their way, etc. Asked the kid with the
milkshake if he wanted a water. Was answered either by a half nod or
nothing at all. I can’t have dirty cluttered tables so I cleared empty
plates. At that point I had another table and went ahead and printed
sports guys ticket just so I wouldn’t forget later. I told them that
there wasn’t any rush and that they could pay just whenever they were
ready and to let me know if they needed anything else, blah blah blah.
Got my other table situated, rolled silverware, closed sports guys
ticket and gave him back his change. Refilled their drinks again. Even
told me he was ready to pay when I walked out with the other tables
drinks.
Well apparently at the end of the night I was told by my manager that
the guy had complained about my service! He said that I was pushy, and
he felt rushed because I brought the ticket before halftime (I don’t
watch the tvs while working, so I had no idea when halftime was). He
also said that he told me three times to “keep the change” (He didn’t,
I always linger an extra second in case they forget to say something)
never tried to get my attention, all eyes were glued to the tv, they
didn’t even talk to each other. Oh yeah, and he was also upset because
his kid was stressing about the teams being tied (like I control what
happens in football). Bill was $23, got change in coins as a less than
$1 tip.
I’m a person, yes a physical person not someone invisible, here to
help you so acknowledge me when I speak. If you aren’t happy say
something, I’m not a mind reader. Otherwise I’m going to assume
everything is fine and dandy. It’s one thing to go out with family or
buddies to enjoy a game but if you don’t want to be talked to at all,
stay at home and order out.
- Katy
