I'm often bemused at what people expect from technology.
Nothing works perfectly 100% of the time. Yes, I work in digital. No, I don't know why that email isn't rendering for this one individual, or why this YouTube view count is stuck right now.
Why does Word crash sometimes? Why does Excel freeze? These things just happen, and there's not always a tidy explanation.
And tools can only do so much and take you so far.
I think T had some unrealistic expectations about exactly what accounting software could do for him. It's a programme/platform, not your personal CFO/accountant/banker/debt collector/analyst/money minion! And definitely around the effort involved in setting things up to begin with, in terms of configuring settings for business finances and all that jazz.
There was a period of time at a previous job where I found myself having to constantly explain to people that [insert tech here] is not their silver bullet. Sure, there's that lovely long list of dazzling features and benefits that promise to solve all your problems. But how well that can actually be applied to your circumstances and requirements is a different thing altogether.
Sometimes it's a manual process, to varying degrees. Sometimes there's nothing else but to get hands-on and stuck in. Some things you've just gotta do things the good old fashioned way.
Just like there's only so far that visualisation, mindset and flow can take you, ultimately you've got to get yourself over the finish line.
