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LATEST ARTICLES ( 35 )

• 10 Practical Ways to Improve Your Online Customer Service

  A business with a great quality product that captures a niche in the market but fails to appease customers can never be successful. Newvoicemedia says, “U.S. Read more

  Posted on 17 June 2020

• What is an Omni Channel Customer Experience?

  Customer expectations are changing and businesses need to adapt through digital transformation to understand about the customers and their journey. Read more

  Posted on 10 June 2020

• 30 Positive Phrases, Words and Empathy Statements for Customer Service

  Words are incredibly powerful for handling clients’ conversations as businesses often can truly either make or break customer service experiences. Read more

  Posted on 04 June 2020

• 12 Successful Welcome Message Examples for Customer Onboarding

  A positive first impression is a vital start to forging a strong relationship with potential customers. Welcome messages act as a great strategy to be a part... Read more

  Posted on 28 May 2020

• Chatbot Best Practices: Learnings, Insights and Examples

  Touted by many as the next big digital frontier, the conversational interface helps businesses to move customers down the sales funnel without much effort,... Read more

  Posted on 21 May 2020

• How to Identify Customer Journey Touchpoints (and Why It’s Important)

  

  In the hyper-competitive markets, understanding the customer preferences to interact with your brand is imperative. It supports you to meet their expectations... Read more

  Posted on 06 May 2020

• The Essential Guide to Use Chatbots for Lead Generation

  Artificial Intelligence (AI) is now being widely used to digitally transform businesses and automate their processes. Most of the businesses struggle when it... Read more

  Posted on 30 April 2020

• Omnichannel Vs. Multichannel: What is The Difference?

  Many businesses face the challenges of understanding customer insights about their behavior or sentiments. They have a negligible idea about how the discovery... Read more

  Posted on 27 April 2020

• Omnichannel Vs. Multichannel: What is The Difference?

  Many businesses face the challenges of understanding customer insights about their behavior or sentiments. They have a negligible idea about how the discovery... Read more

  Posted on 27 April 2020

• How to Handle Customer Complaints Effectively: 11 Tips

  Customer complaints are inevitable for any business. At some point, every business has to deal with unhappy customers. Huffpost study says, “91% of customers wh... Read more

  Posted on 22 April 2020

• What Are Customer Complaints? Why Are They Important for Business?

  Every business has to be customer centric to sustain in the competitive market. Investing in customer support will help businesses to understand their complaint... Read more

  Posted on 21 April 2020

• How Chatbots Are Transforming Customer Service with AI

  Artificial Intelligence (AI) has been a driving force across different business functions, be it customer service, sales or marketing. Read more

  Posted on 15 April 2020

• 12 Actionable Strategies to Improve Customer Satisfaction in 2020

  Customers should be the focal point of every business. In the competitive marketplace, new businesses are springing up and the power is solely in the hands of... Read more

  Posted on 08 April 2020

• 10 Proven Strategies to Manage and Exceed Customer Expectations

  Doing groundwork to achieve business success without winning over your target audience is close to impossible, which is why understanding customer expectations... Read more

  Posted on 01 April 2020

• 9 Ways to Use Call Recordings (Voice & Video) to Improve Customer Service

  Is your business aligned with customer needs and perceptions in every aspect of their interactions with different departments? Read more

  Posted on 26 March 2020

• Chatbot Analytics: Essential Metrics & KPIs to Measure Bot Success

  Chatbots are not something that you can just “set and forget”. Probably, you can not ignore the bot if you want to learn its effectiveness and how it impacts... Read more

  Posted on 18 March 2020

• 50+ Must See Live Chat Statistics: Trends and Insights for 2020

  Technological advancements have entirely reshaped business communication making it more modernized and streamlined. Live chat reduces friction and is the better... Read more

  Posted on 11 March 2020

• 21 Proven B2B Lead Generation Strategies & Tactics to Implement in 2020

  B2B lead generation strategies hold paramount importance for the success of every business. Every marketer looks for opportunities to create a pipeline of... Read more

  Posted on 04 March 2020

• 10 Proven Ways to Build Life Long Customer Relationships (and Why It’s Important)

  Imagine there are few businesses that grow over time, while others have huge swings and eventually descend. What is the difference? The polarity lies in how the... Read more

  Posted on 26 February 2020

• How to Deal with Rude Customers: Strategies & Tips

  How to deal with rude customers? This question could be unpleasant as well as frustrating for any business. The receiving end of a tirade is not a happy place t... Read more

  Posted on 19 February 2020