I paid for an annual travel card at the end of last December (as I do every year).
Our office shut down at the end of March. I didn't cancel my travel card and ask for a refund straight away, because I thought lock down would only last a couple of weeks and it wasn't worth the hassle of cancelling and paying for another one.
By the end of May, I accepted that this lock down was going to drag on for a while longer and asked for a refund. TfL refunded me seven months' worth a couple of days later. So far so good.
To my pleasant surprise, they sent me an email a couple of days ago, which said that as I hadn't used my travel card for the whole of April and May, they'd refund me another two months' worth.
The money's not in my account yet, but fingers crossed.
Debate Magazine
