There arguably isn't a more crucial element in your business than communication, regardless of whether that is communication between your sales team and your customers or internal communication between the various departments of your business. Quite often, these connections are located miles apart, often in different countries and across different time zones.
Communication is critical for supporting your remote workers, maintaining standards of productivity across different branches, stores, or offices, and engaging new customers. It's therefore crucial that you keep on top of today's technological trends in communication so that you can ensure all your comms networks are suitably robust.
Since the advent of IP technology, there has been an explosion of increasingly sophisticated ways of getting in touch. In this article, we will explore some of the techs at the cutting edge of communication.
The Internet of Everything
In a smart-device-led world, we are all becoming more used to a plethora of connected devices, enabling more sophisticated communication abilities. The Internet of Things (IoT) is the term that has been coined to describe the many electronic portals that can be used to connect both to each other and the internet in general.
With almost every device - from a smartphone to a microwave oven - capable of connecting to Wi-Fi networks, GPRS, Bluetooth, etc., it's becoming easier for businesses to support networks of employees anywhere in the world with synced data, shared information, face-to-face video conferencing, and collaborative IT working experiences.
Enabling Secure VoIP Services
Ensuring that you have a reliable VoIP telephony system set-up will guarantee that you've covered almost every base in terms of communication, and most importantly, it will do so securely. A robust VoIP service means that both customers and colleagues get to enjoy consistent service. Reliability is important, as it means both customer satisfaction (high quality, reliable call quality) and no productivity interruptions in your business brought about by variable or old-fashioned systems.
Ideally, you should defer to a VoIP specialist provider like Kortek Solutions to work with you on delivering a VoIP phone service, as it will be the lynchpin in your 2020 business communications strategy, and you want to make sure you get it right the first time around.
The 5G Revolution
Over the next 12 months, we are likely to see 5G start to offer speeds of more than 100 Mbps in urban areas, which will enable high-quality data transfers and high-resolution video conferencing communication across a wide variety of connected devices. It remains to be seen how quickly and widely the technology is picked up, but it's certainly a trend to watch in 2020.
Embracing the cloud
You can support your VoIP network with a cloud storage solution that is significantly easier to use, more flexible, and more secure than a physical hard-drive storage solution. Cloud storage is showing itself to be more secure than using traditional data centers and allows for multiple users to access data, files, and information at very high speeds. The cloud also offers a reliable method for data back-up, keeping all your business-critical data safe and minimizing any costly data loss events.
