It's really ungrateful. This is not just a simple case of 'where's the receipt, can I get my money back?' and I suspect that most of these complainers have no idea the meaning, the effort and generosity behind this installation.
Since 1947, Norway has been donating a prime Norweigian Spruce, at least 20 metres high, to adorn our famous square, chosen by representatives of Oslo and Westminster from their lush forests. It is gifted to us as a thank you for assisiting them during WW2. The who process is a big logistics exercise, felling the tree and transporting it safely across land and sea. That's over seven decades of 'thank you's.
Once safely installed, the tree-lighting ceremony takes place at 6pm on the first Thursday of December every year (exc last year due to Covid-19 restrictions). There are speeches from Westminster council dignitairies and the Mayor of Oslo who last week was patently so delighted to be back in London again switching on the lights. I was there. Here's the before and after... 5, 4, 3, 2, 1...
I have also heard people complaining about the lights on the Trafalgar Square tree, how they are also disappointingly sparse. Well, dear people, they are hung in a traditional Norwegian fashion, with 14 strands falling from the top and I, for one, like how those strands fall nestle within the branches.
Thank you Norway. Some of us here don't look a gift horse in the mouth.