While Customer Relationship Management (CRM) was originally a business strategy of maintaining relationships with customers, in the modern era CRM has been primarily a software system that has evolved along with the evolution of technology. And in today’s digital and automation age CRM is also evolving into an integrated, device agnostic and automated system that allows SMBs and big corporations to manage their customers better. So the future of CRM is also a glimpse into the future of technology. Here is an infographic from Biztech Consulting & Solutions on the 8 latest trends that are shaping the future of CRM including mobile CRM, integrated CRM and cloud CRM and more.
