Indian Railways still
carry lot of legacy of British colonialism and perhaps on the compensation
front too, as understood from this report in Daily Mail, which mentions of
unsympathetic rail company offering woman £10 compensation after falling
suitcase on board train to Scotland breaks her ribs.
Kate Robertson, 34, was traveling to Aberdeen when a suitcase fell on
her – the overhead luggage narrowly missed hitting her 2 year old daughter ~
and ScotRail has offered Kate a £10 voucher in a gesture of goodwill. The mother of two has hit out at ScotRail
for a 'lack of sympathy'.
The suitcase falling from overhead storage hit and broke her ribs. She was taken off the train in agony at a
time when she was traveling with her two young children. Kate, a careers
advisor at Aberdeen University, said 'You
have to keep passageways clear. A man had put the suitcase up in an overhead
rack to get it out of the way. 'It fell down on me as I was bending down to put
my rucksack under a table.' Kate had been returning from Milton Keynes when the
incident happened, on her journey home from visiting her parents. The accident
happened just minutes into the train journey, and Kate was taken off the train
at Inverkeithing and transported by ambulance to Victoria Hospital in
Kirkcaldy.
Earlier this month ScotRail sent Kate - who has been corresponding with
the FirstGroup company - the travel voucher as a good-will gesture. The firm
had said she was due a £3 refund on the leg of the journey she missed. Kate,
from Kinneff, responded, saying: 'Because the suitcase owner said it was his
fault, ScotRail said they weren't responsible.' A spokeswoman for ScotRail
said: 'We are sorry she was injured as a result of another passenger
incorrectly storing their luggage.'
With regards – S.
Sampathkumar
28th Nov. 2014
