Families of patients being cared for at a brand new English flagship hospital are outraged after their loved ones were given 'Downtown Abbey-style' handbells to attract attention.
Those given the metal bells at Southmead Hospital in Bristol include a frail 84-year-old who couldn't pick one up. The state-of-the-art unit opened in May, but 23 clinical rooms - used when there is a lack of other beds - are still without a proper electronic patient alert system.
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