Present era of global business trends requires a planned information sharing activity that can be termed as effective business communication. The background of this Reflective Essay is the requirement of effective communication measures that helps to develop business success. The aim of effective business communication is completely based on commercial benefit that helps to foster a good working relationship between business persons. The idea to transfer and acquire knowledge between higher and lower level helps to evaluate the activities that take place in an organization. This essay has reviewed different sections of team working activities along with business communication. Based on two key points the Reflective Essay has compared and gathered information from existing literary sources. It helps to create analysis based on proper business communication. The thesis statement of this study is to evaluate and explain the appropriateness of effective business communication. In the next part this Reflective Essay has approached to review different topics that are related with effective business communication.
2. Section one-Identification and explanation importance of one weekly concept in terms of work activities
- Week one: Ethical communication: Ethical communication is the moral standard that is very important to maintain in the communication standard. In business purpose, ethical communication consists of clear, honest, democratic and respectful transition of information. In the viewpoint of Holmes & Parker (2017), it needs to be logical that the business persons can practically analyse the situation and make appropriate business plans accordingly. Being honest in communication standard is helpful to maintain the confidentiality of business information and planning.
- Week two: Relationship between verbal and nonverbal communication: Verbal and non verbal communication is two types of communication that are internally connected to define people's behavior, choice and words. In repetition people repeat the same message non-verbally with different physical languages and gestures. Substituting is the replacement of a word with non verbal gestures (Ekman & Friesen, 1969). Complementing, accenting and regulating are similarly helps regulate verbal communication in a different way. In business purposes, it is often creates necessary criteria to develop communication with positive gestures in order to influence other people.
- Week three: Employment letters and resumes:In human resources department, written communication is another term of effective communication with which the applicants provide a show of skills. Employment letters and resumes are the materials with which human resource department proceeds to hire people. A resume represents the skills, knowledge and capability of workers whereas; employment letter ensures the employment of a worker. Both of these have done by the process of written communication instead of verbal transformation of word.
- Week four: Audience for Written Academic Documents: In academic document writing it is necessary to understand the people who will read or hear the message. On the other hand, there are particular and universal audiences who are reasonable though to convey the message. A communicator needs to ensure that the writing is completely based on a specific purpose with appropriate knowledge and relevant information (Hoefer & Green, 2016). Unless a good and convenient approach it is difficult to send the exact information to the receiver. In this style, people generally follow specific guidance and writing structure to provider clear statement based on the topic.
- Week five: Self reflective Essay: Self reflective essay is the method to gain active thinking of one's own and explain the situation from own viewpoint. In communication purpose, a good understanding of social, cultural and personal experiences can be developed and practiced in self reflective way. In business purpose self reflection often conducted by higher authority such as managerial persons, chief executive operator, director. They conduct an analysis of difficult situations in order to understand and reach to a good decision making.
- Week six: Structure of presentation: Business presentation structure should be always combined with a specific guidance and format. It should be based on specific purpose in according to the thesis statement of study. Audiences always try to know the key areas of study. Thus, it is helpful to make them interested with dialectical question, some challenge or appeal (McCroskey et al. 1977). There should be clarity in information, proper statistical data and examples as audience can imagine the situation. A chronological pattern should be maintained by the presentation. Monroe's Motivated Sequence can be applied to produce pursuing speeches that can inspire people to take necessary action.
- Week seven: Importance of intercultural communication: Multicultural nature in Australian society is the key concept of intercultural communication. There are different purposes for which people usually travel from one place to another. Constant interaction with different people from other cultures, background and society make Australians to conduct intercultural communication. There are three stages in this process that determine the communication ability among different people (Fleisher & Bensoussan, 2015) There are sending and messaging of different messages, verbal and nonverbal messages, various style and adaptability that control the communication aspects. Nowadays, people are enthusiastic to learn, adapt, interpret own and others cultural aspects in order to fulfill commercial, educational and social context.
- Week eight: Organizational structure: In organisational structure complexity, formalization and centralization are three important features that encompass communicative ability among different groups of people (Dwyer, 1998). A successful business firm often creates complexity in communication channel that make the process difficult to reach the low level workers. Formalized communication is necessary to conduct official works whereas; it should be focused and instructed by a planned approach. Organisation communication structure is related with productivity, maintenance and innovation of workers.
- Week nine: Workgroup development: Based on Tuckman's theory group development have five different stages that consists of forming, storming, norming, performing and adjourning (Tuckma & Jensen, 1977). Unless a collaborative approach with employees, it is difficult to enhance the business and productivity. Thus, Tuckman's example is effective to provide training to the workers in different learning stages. It is helpful to develop the skills of a work group. Learners can individually access the learning process with reflective approach. As work group always has the same goal, it is necessary solve and plan together in order to reach the goal. Everyone in a work group needs to be equally sufficient enough to contribute in the team work.
- Week ten: Interpersonal skills to communicate others: Passive, aggressive and assertive are the three types of interpersonal skills that effect on communicative ability in a positive and a negative way. Verbal aggressiveness is negative aspects that attack other people's concept. Passive communication is also another negative criterion that makes person's belief less important. In contrary to this, assertive behavior is the right way to stand up and provide own opinion with logical explanation (Dilbeck et al. 2009). It is necessary to convey other people and make them believe about the certainty of a proposed concept.
3. Section two-Literature review of one of the concepts identified in section one
Interpersonal skills to communicate others: Among the above topics of communication, interpersonal communication is an important one that makes a person represent able in front of others. In a business, it is necessary to listen to others and interpret own concepts effectively to others. Problem-solving attitude, assertiveness, decision-making ability and negotiation with others are key factors that help a person to build a good relationship with others. As suggested by Krumm et al. (2016). It is necessary to build a self controlling behavior as a person can respond according to the situation. Aggressive behavior is only suitable for certain situations and not in every situation. On the other hand, general behavior is the one that people conducts in any situation. In the viewpoint of Mencl, Wefald & van Ittersum (2016), among the three parts of interpersonal communication, people who have a positive or assertive approach in interpersonal communication skills are the successful one. As reviewed by the trait theory, habitual texture of human behavior, emotion and thought are interested in measuring different traits. In a business relationship, the approach of interpersonal ability is the key factor to communicate, convince and regulate other people for a successful teamwork.
4. Section three-Application of two of the concepts for future career aspirations
Verbal and non verbal communication and work group development are two important factors that are related with my business career. In order to meet the future aspirations, it is necessary to develop the communicative ability that can support my skills and knowledge. Verbal communication can give me the ability to convince people, interpret own idea and provide good business relationship. On the other hand, the approach to conduct a positive teamwork can be helpful to work a team leader, a manager and business coordinator. These two factors are substitution for one another as it can help to support and meet the business goal with in time. As for example, verbal and nonverbal communications are helpful to encourage, influence to the workers. In the development of business career, these two factors are major approaches to meet the success in future.
It can be concluded from the above Reflective Essay that effective communication is the key factor that is related to the successful outcome. There are different terms of communication among which people selects the compatible one according to the situation. Additionally, in workplaces, communication skills should be efficient enough to produce a team work and effective outcome. Among different sections, interpersonal communication skill has focused specifically to define the self-represent ability of a person. Comparison and contrast in two different concepts have successfully found out the influences that verbal and non verbal communication is important to conduct work group development. According to the thesis statement, there is a complete evaluation of effectiveness in business communication with reviewing the key areas and factors related to it. Reflective Essay are being prepared by our management experts from top universities which let us to provide you a reliable Essay Help Online service.
Capstone statement: In this Reflective Essay the author has read and understood all the policies related to this project. Title page of this Reflective Essay stands for certification that there is no attempt of dishonesty or improper use of information. It is submitted as an original and unique piece of work
Reference list
Fleisher, C. S., & Bensoussan, B. E. (2015). Business and competitive analysis: effective application of new and classic methods. Ed 2 US: FT Press. Retrieved from: http://www.academia.edu/download/30356361/bca_overview.pdf
Dwyer, K. K. (1998). Communication apprehension and learning style preference: Correlations and implications for teaching. Communication Education, 47(2), 137-150. http://bit.ly/2Pb2km0
Ekman, P., & Friesen, W. V. (1969). The repertoire of nonverbal behavior: Categories, origins, usage, and coding. semiotica, 1(1), 49-98. Retrieved from: https://www.paulekman.com/wp-content/uploads/2013/07/The-Repertoire-Of-Nonverbal-Behavior-Categories-Origins-.pdf
McCroskey, J. C., Richmond, V. P., Daly, J. A., & Falcione, R. L. (1977). Studies of the relationship between communication apprehension and self-esteem. Human communication research, 3(3), 269-277. Retrieved from: http://www.jamescmccroskey.com/publications/075.pdf
