In light of the COVID-19 pandemic, FM Outsource have researched the difficulties it has caused for the retail sector and the challenges it faces in 2021. Our infographic covers an in-depth analysis focused on what consumers should expect for the future and how the shopping environment is changing. The infographic design features a wide range of data and statistics from our recently conducted survey report. Our retail survey involved 300 consumers in total and they were asked about their use of online retail during the last year and their experiences with online customer service. We also included questions based around their views of online shopping and how they feel about e-commerce. This should help retailers get a clearer understanding of what their customers needs are and how they can deliver a better experience online.
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