Proposed Law: Getting a Human on the Phone

The Knesset debated and voted on the final readings of a law proposal that would require companies in Israel to shorten the amount of time in which they can get a human response on the telephone system when calling.
Meaning, when you call a company and have to go through computerized menu after computerized menu of options and if you need to speak to an actual human, it can take a while of clicking through submenu after submenu until you figure out what to press to get the human rep. The new law, that was voted on and passed, will require companies with such phone systems to offer the option to speak to a human rep immediately after the opening offer of "press 1 for Hebrew, 2 for Arabic, 3 for Russian, 4 for Amharic, 5 for English". Also, the wait time for getting a human rep to talk to will be limited to a maximum of 6 minutes.
The proposal passed by a vote of 58-0.
The law will go into effect in 1 year from now, and it will include banks and insurance companies, along with any and every other company.
source: Haredim10
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