Passengers Upset They Landed So Close to Shabbos

People are upset with El Al Airlines that a flight scheduled to land on Friday afternoon 2 hours before Shabbos experienced technical problems causing delays and ended up landing shortly before Shabbos, leaving them not enough time to get home before sunset forcing them to walk part of the way.
There are some specific details, but they really are not all that important.

Airlines and everything surrounding them get delayed. Weather problems, technical faults, traffic jams on runways, passport control, baggage, people who wan to switch seats and a myriad of other problems that crop up...
DO NOT travel with an itinerary that has you land so close to Shabbos! The daylight hours of days are short right now and a flight landing at 2:30pm is very close to Shabbos!
DO NOT blame El Al for your poor planning. You know Shabbos is coming and if you cared enough about it you would schedule a flight that either landed earlier or only travel after Shabbos.
El Al should be responsible in this case just like any airline is in any delay and give a voucher or whatever to make up for the trouble of the delay, but as far as Shabbos is concerned - it is the fault and responsibility of each person who booked himself or herself a ticket on a flight scheduled to land so close to Shabbos.
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