Serco, a private contracting firm paid more than $1 billion to process paper Obamacare applications, paid employees to do nothing. In a local report from Missouri’s KMOV, Serco employees told reporters they spent their office hours playing Pictionary and 20 Words.
One employee said a supervisor told her she was only expected to process one or two applications a month. Serco initially testified before Congress that the company was prepared to process an estimated 6.2 million paper applications. After KMOV filed a Freedom of Information Act request, Serco revealed that they had only processed 271,000 applications–less than 5 percent of what they projected. Source [ECS]
