A must-read article in the NYT about how “Navigators” or “Assisters” in Kentucky (volunteers and insurance salesmen working to sign-up people for the Affordable Care Act) operating with a State-ran ACA program (Kynect) with good success all told through their human stories.
Kentucky is explored in this article because of the relative success the State has had which should be a model for the federal program once all of the “obstacles” in signing up for benefits are cleared.
FULL DISCLOSURE: STL is based in Louisville, Ky.
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