In this blog, I am going to share LiveChat Coupon Codes 2023.
Having a Livechat on your website is always a perk for the customer as well as for the host.
You can always be in contact with your customer as the customer is always curious to know about your products as soon as possible.
💥 Today's best LiveChat Discount offer: 50% OFF
🚀 Total LiveChat Coupons & Promo Codes: 11+🔥 LiveChat Promo Codes, Deals & Offers: 3+- Now your account has been created.
- Enter subscribe now which is present on the right top corner of the screen.
- Select plan and no. agents you required.
- Do payment accordingly.
- You have to enter your coupon while doing the payment.
- It's that simple.
LiveChat is an online customer service software. It was launched on January 10, 2002; 16 years ago. You can do live support, help desk software, and web analytics.
It is currently developed under SaaS (software as a service) business model by LiveChat Software.
It is available in 41 languages: Italian, Japanese, Korean, Latvian, Lithuanian, Norwegian (bokmål), Norwegian (Nynorsk), Polish, Portuguese, Brazilian Portuguese, Romanian, Russian, Serbian, Slovak, Slovene, Spanish, Swedish, Thai, Turkish, Ukrainian, Vietnamese and more. Also, it is used by over 21,000 paid customers from 118 countries.
It has Web-based, Windows, OS X, Android, iOS Operating systems, Livechat is used by Companies for various purposes such as all customer service and online sales activities that are generally provided by different-different applications.
It has features such as website chat, real-time website traffic monitoring, a built-in ticketing system, and agents' efficiency analytics.
The following questions will help you clear your doubts about this blog:
- What is LiveChat?
- What are the components of LiveChat?
- What are the several features provided by it?
- How to use the LiveChat Coupon Codes?
- Why is LiveChat best?
- What does LiveChat do to your Business?
- What is the Pricing Of LiveChat INC?
LiveChat is proprietary software. It includes languages like JavaScript, Node.js, MySQL, ElasticSearch, C++, and Erlang
It consists of two main elements:
- website chat widget
- agent application
there are two methods for chatting sessions between the agent and website visitor:
- Passive communication
- Active communication
In August 2015, software review site G2 Crowd, LiveChat was called a High Performer of the industry.
LiveChat has been listed 2nd in the research of software review site Get the app.
Livechat has the following features
· Chat tools
· Customization
· Engaging customers
· Reports & analytics
· Applications
· Integrations
· E-commerce tools
· Ticketing system
· Team management
· Getting feedback
· Visitors tracking
· Security
· Chat API
LiveChat is the fastest way to help your customers. LiveChat has been used by many businesses thus adding benefits for the staff as well as the customers.
It also provides a transcript record of online chat which can be kept as a feedback record for the customers.
Besides this, live chat also provides some most added benefits to your business.
Real-time Human interaction: A customer wants quick answers to his queries.
It is nowadays considered more convenient to chat directly to customer support rather than dialing a number and waiting for the calls to connect or waiting for the answers to queries through the mail.
Thus, the LiveChat tool makes it smoother and convenient for the customer.
Beneficial for business as well as customers: Connectivity with the customers 24/7 has been considered more reliable.
A customer can talk to a support team and get a reply within a second through LiveChat. Moreover, the customer support team can control multiple customers through live chat, unlike voice support.
This saves the expenses as well as the time for the customer as well as the businesses. A customer is sometimes more comfortable in asking queries through chat rather than on calls.
A customer needs a quick answer to his query, say during checkout. A 24/7 chat support makes it easier for the customers to ask queries related to shipping, payment, or pricing without hassle.
Live chat has somewhat resulted in increased traffic to a website.
Customers need satisfaction or information about the products or the amount they have spent.
Moreover, information regarding coupons and discount makes the customer more curious and thus encourages the customer to buy products or services.
Besides, Live chat representatives can improve the product's quality or assurance.
Live chat can give your trafficked website a better ROI (return on investments) in minutes. A better LiveChat system means better traffic and better traffic means better ROI.
Customers, as well as the companies,s need a fast and accurate platform for customer resolving issues.
Thus, Live chat provides the customer with a quick reply and you can easily track the customer's name or URLs, or email id.
A transcript or chat statistics can be used to track common issues or product-related problems.
Thus, it helps the technician to resolve the issue as soon as possible. A representative can gather the customer's information while in a live chat which helps to gather a certain product's quality.
With live chat tools, training members can be monitored or supervised by a senior representative so as provide aid to them without any risk.
Live chat helps you prepare an analysis of total chats, chat durations, number of operators, and factors like customer satisfaction.
Besides, it also helps in the evaluation of staff performance, improves workforce using metrics data, and also prepares a customer satisfaction report.
Lead Generation: It is indeed the most important tool in lead generation as 62% of customers prefer to buy the products or services which are available with live chat or chatbots.
Moreover, these customers can be converted using upselling tools that encourage customers to buy additional products.
Quick Summary Review of LiveChat
- LiveChat gives clear visibility on your customer care specialist's activities.
- Allows much easier communication with the customer.
- All conversations are recorded so there is a better tutoring for your employees and you can see what has been said before.
- There is an option to send a message from your website to the customer or from the chat itself - it is also possible to track which pages have been visited by the customer.
- Accelerates conversation as LiveChat allows their employees to answer any questions that customers have quickly and efficiently, as if they were sitting next to them.
LIVE CHAT INC. is one of the most preferred customer chat software which has come up with the latest features beneficial to the customers as well as the user.
With over 20,000+ users, this chat software has got some features that no one could offer:
Chat tools - It comes up with a wide option of chat tools that are beneficial for the users.
You can add various chat tools in your Live chatbox to get easy access to the customers' issues. Some of them being:
This tool helps you to sneak through what your customer is typing which can help you to prepare for an answer.
Visitor Information- You can get the customer's details such as Email Id, order Id, location, or other information that can also be used later for lead generation.
Canned response or pre-planned response to the queries by the customer.
This tool can help you collect data about the customer's satisfaction by tagging a certain keyword or most relevant keywords.
Delivery status: Here it will tell you about the delivery status and many more things
You can integrate your live chat with third-party apps to get a better response on the other applications. Some third-party applications which are relevant to Live chat are:
You can get in touch with your customers by adding live chat to your Facebook page which would help you attract more customers or direct visitors to your website.
You can easily get access to customer's data and other information using Google Analytics. You can look at customers' behavior or how many customers converted.
Integrating MailChimp with Live chat would give a newsletter box to your customers which helps you add new contacts on mail chimp.
HubSpot and many more.
Default Live chat boxes can be customized accordingly. You can add logos, themes, colors to keep in tune with the website.
You can add the following features:
Company logo-
Just display your company logo in the chat window to know your visitors that they are talking to the right people.
Chat Window Themes can change the look of the chat window and it is available in four different styles with different colors so that you can change the color of your live chat box according to your website.
Language is available in all the given languages as well as with the translation.
Social Media Buttons-
Just add social media buttons like Facebook, Twitter, and Google plus.
Highlighted Messages-
Simple show them your highlighted message and many more customization options.
Engaging Customers-
You can reach your customers later on or engage your customers by adding certain buttons to your live chat A chat invitation box will help you generate whooping leads.
You may add the following features to engage and target the audience:
Eye Catchers-
Grab your customers' eyes by highlighting the live chat window box. You can either use a custom eye-catcher or upload your own. It looks attractive as well as provides an enlarged view of the live chat window.
Ticket Form-
You can receive inquiries in the form of a ticket when you go offline. After logging in to live chat, you can answer the questions stored in the form of tickets.
Automatic greetings when a visitor visits several times on your help page.
Chat on Facebook-
You can easily chat with your customers on Facebook.
Pop-up Chat windows-
Chat Routing- An automatic or manual chat routing can be used to connect the customer with the particular agent through automatic algorithms or by manual selection.
Analytics & Reports-
This feature gives you the option to improve your products or services by keeping a track of the chat and metrics.
You can keep track of your customers as well as the agents in a live chat by using the analytics feature. Some added features of the analytics are:
Chat Reports-
These reports keep track of various essential factors for your lead generation such as Chat duration, Number of chats, Chat ratings, Response time, the requirement of staff or staff prediction, availability of the agents, goals, and tracking sales.
Ticket reports-
The offline ticket reports are quite different from the chat reports and are used for gathering different information.
It includes records such as the Number of tickets, ticket resolution, solved tickets, and the source of tickets.
Dashboard
Daily Summary-
It provides you with the daily report of your data through email.
Security-
With the encrypted data, live chat is safe both for the customer as well as the agents. All the passwords, as well as other relevant information, are safe and secure within encryption:
Credit Card Masking-
This option enables the customer to hide its credit card details in the live chat. Therefore, only the last four digits of the credit card number will be visible for verification only.
Accessing Restriction-
Through this, your agent can only log in through a specific IP address or only on the secured systems.
Thus, agents can use only specific systems with secured measures for the live chat.
Applications-
Different applications for different devices as well as browsers are available.
It is easy to pick up and can be installed without hassle. Live chat is available with the following apps:
- Browser Apps for Chrome, Firefox, Safari, IE, and Opera
- Desktop Apps for Windows or OS X
- Android and iOS applications for mobile
Although it is available for a 30-day free trial, the pricing of Live Chat software is as reasonable as their service. It comes up with different pricing packs with different features:
- Starter pack which costs as low as $16 per month.
- Team Pack costing $33 per month.
- Business pack which costs $50 per month.
- Enterprise Pack costing $149 per month
Top 4 Alternatives of Livechat
Here is a list of the top 4 alternatives of LiveChat-
1. Zoho Desk
Zoho Desk is a great way to make your life easier. It aggregates all of your customer interactions from across different channels in a single, clean interface.
This helps you continue the conversations and help customers more easily. You can close deals faster, automate repetitive tasks, coordinate between teams, create custom reports, and much more.
It's time for something new-whether you're struggling to manage multiple channels or scaling up fast, Zoho Desk makes your life easier and your business smarter.
Create custom forms for requesters or needed information to get started in minutes; put together automated responses to reduce replies by 40%; set up workflows with triggers for the team that automatically send updates when they happen; and more!
2. Zendesk Support Suite
Zendesk Support Suite is a cloud-based customer support solution, designed for companies who need to provide customer service across any channel.
It allows users to manage their email, social media, phone, and mobile interactions in one place while providing insight into customer engagement through dashboards and analytics. You can find out more about Zendesk Support Suite on the company's website.
The Zendesk Support Suite was developed by Zendesk as a way to provide an all-inclusive system for managing customer relationships via email, social media platforms like Twitter or Facebook, or by phone.
The system offers integrations with popular CRM programs like Salesforce and Hubspot so that you can get a full overview.
- Realtime, one-to-one conversations with prospects in the stages of the business process
- Allows us to manage support queries in many languages
- Handles tickets and reports
- Very inexpensive when compared to other options we've tried in the past
- Limited integrations, no available API
- Mobile version is not as full-featured as browser version
- Doesn't function well during high website traffic times
Thus, LiveChat Inc. can be an important factor in deciding the traffic, customer reviews as well as increasing the sale of your products or services.
So, what are you waiting for? Get your chat box setup today and start using these tips to better engage with customers.
If the agents on LiveChat seem too pricey or if they're not a good fit for your business, don't worry! They have coupon codes that can help make their service more affordable.
It will also be beneficial as it increases traffic and review ratings which leads to increased sales.
As for the agents, it can increase the skills of the training members as an overall boost your business.
Add a live chat box to your website, especially E-commerce, and get better conversions. I hope you like our LiveChat Review With Coupon Code 30% Off 2023.
Don't wait another day before getting started - try some LiveChat coupons codes now so you're ready when you need them most!
Learn More About LiveChat
Want to know more about LiveChat?
You would love to check out their About Us Page for more information.
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Most Viewed LiveChat Coupon Codes Video:
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- STEM Toy Expert (@stemtoyexpert) March 18, 2021
Want to take your #CustomerSupport to the next level? Try an omnichannel approach! Check out some useful advice from our partners at @LiveChat & @helpdeskcom 💡 https://t.co/bBzCbhj5uU #ecommerce pic.twitter.com/WAevXdYtgr
- Omnisend (@omnisend) March 31, 2021
🎉Great news alert! We're celebrating our 200th customer on @LiveChat today! 🎉
We're feeling so grateful - the biggest THANK YOU goes to our wonderful #customers as well as to our partner @LiveChat and the amazing team who contributed to this successful #partnership! ❤️ pic.twitter.com/2TAaiGWQ2m
- SnapCall (@Snapcall_io) April 7, 2021
The new webinar is on the way! Book your time next Thursday (April 16th) at 5 PM CET. Our Support Hero will explain what your customers see after any action you take in the app 👉 https://t.co/PlXLg0Ho8A#webinar #livewebinar
- LiveChat (@LiveChat) April 8, 2021
